Job Family: Customer Services

　　Req ID: 400220

　　Service Engineer (Automation)

　　We know that a business only thrives if our people are thriving. That’s why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?

　　As a Service Engineer, you will play a pivotal role in recommending and implementing innovative business tools to enhance service solutions and processes. If you are a proactive and detail-oriented professional with a passion for driving customer satisfaction and have the technical acumen to lead and support a team, we invite you to apply. Join us in delivering exceptional service solutions and contributing to our success in the industry.

　　You’ll make an impact by:

　　Being a key technical expert in providing support to the customer base, troubleshooting equipment hardware and software issues, and delivering product/service presentations

　　Serving as a key player in sales support, offering technical expertise during project negotiations and customer visits

　　Ensuring both internal and external customer satisfaction

　　Leading and guiding team members

　　Controlling costs effectively

　　Your role will also involve failure analysis, maintaining maintenance information, monitoring trends, and creating comprehensive failure reports.

　　Your defining qualities:

　　Having strong technical knowledge in SIMATIC PCS 7, with an engineering/technical background in drives and automation

　　Operation, service, and maintenance expertise in the relevant product domain

　　Excellent presentation skills, with effective communication skills

　　Business administration skills (e.g., Account/Finance, Marketing/Sales/Contract Management)

　　Strong proficiency in English (both written and spoken) and in MS Office

　　Prior experience in leadership, general management and customer relationship management will be advantageous

　　Create a better #TomorrowWithUs. We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.