Service AdvisorJob CategoryVehicle Service

　　LocationMechanicsburg, Pennsylvania

　　Req. ID216412

　　Job TypeFull-time

　　Tesla participates in the E-Verify ProgramWhat to Expect

　　Tesla Motors is seeking a Service Advisor dedicated to advancing one of the most innovative vehicle brands globally. This role demands a substantial degree of engagement with both customers and employees. The ideal candidate will not only demonstrate technical expertise but also excel in delivering exceptional customer service. Members of our service team must be passionate about supporting cutting-edge EV technology and accelerating the world's transition to sustainable energy.What You'll Do

　　Respond promptly to customer inquiries via phone, email, and drive-in with a high level of attention and professionalismEnsure timely return of missed phone calls and emails, within 5 minutesAssess technical issues, providing solutions over the phone when possible or escalating to the Shop Foreman/Service Manager for immediate attentionAccurately document customer concerns and data into the Dealer Management System and demonstrate extreme attention to detailConduct seamless transactions, guide customers through corrections, and summarize processesKeep customers informed with estimated completion times, regular updates, and thorough follow-up on each vehicle's statusCoordinate vehicle details before delivery and coordinate delivery or pick-up times with customers, following up to confirm satisfaction with the provided servicesWhat You'll Bring

　　Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniquesHands-on experience with a diverse range of hand and power tools, shop equipment, and automotive/electrical testing devicesAbility to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), Outlook, and MS OfficeProactive willingness to learn emerging automotive technologiesEstablish and maintain cooperative relationships with all individuals contacted in course of work, including the publicMaintain accurate daily records and effectively manage multiple priorities to meet deadlinesMust have a valid driver's license in country of employmentCompensation and Benefits

　　Benefits

　　Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)LGBTQ+ care concierge services401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&D, short-term and long-term disability insuranceEmployee Assistance ProgramSick and Vacation time (Flex time for salary positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks program

　　Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.For quick access to screen reading technology compatible with this site  (free step by step ). Please contact  for additional information or to request accommodations.Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our bu iness. To understand more about the data we collect and process as part of your application, please view our

　　Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.