Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

　　When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

　　Join Visa: A Network Working for Everyone.

　　Job Description What the Data Services Team does at Visa:

　　At Visa, the Data Services Team plays a diverse and dynamic role with a strong emphasis on data management. The primary responsibility is to ensure the reliability and consistency of both inbound and outbound data. This involves proactive file queue management and technical analysis of any exceptions.

　　This role also prioritises the proactive management and resolution of customer and issuer incidents, upholding our team's reputation for quick and effective incident resolution, in accordance with Service Level Agreement (SLA) standards. Issues that affect the timeliness and accuracy of inbound or outbound transactional data loading are identified and proactively managed until resolution.

　　Effective Change Management is another key component of this role. The responsibility here is to facilitate seamless transitions, including the onboarding and offboarding of customers, issuers, and data feeds. The role requires frequent communication with customers, banks, and other transactional data issuers, managing the incoming data from these entities and the outgoing distribution of data. The objective is to build robust working relationships with these entities to ensure smooth transition processes.

　　While this summary outlines the main responsibilities, this role may also be asked to perform other specific tasks as needed. The ultimate goal is to cultivate a spirit of teamwork and collaboration, establishing an effective and efficient departmental operation in line with our team's mission. Occasionally, this position may require work outside of standard hours.

　　Why this is important to Visa

　　The Data Services team holds accountability for initiating data loading and delivery incidents with partners, and proactively notifying them about any failures. The team also manages operational relationships with data issuers and collaborates with them on behalf of our customers to fulfill requests.

　　As a core team in the business with expertise in data management, Data Services is involved in many internal exercises and projects. We play a critical role in configuring data loading components in production/UAT environments and transition for any new partner.

　　Given the service levels we need to meet with multiple partners, we have proactively created critical file failure processes to minimise the impact on our customers. While we work on Service Requests to add revenue to the business, we also generate billing opportunities that allow the Client Relationship teams to invoice partners for any requested data corrections.

　　This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

　　Qualifications Basic Qualifications

　　• 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience.

　　Preferred Qualifications

　　• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

　　• Proven track record in providing technical service and support.

　　• Hands-on experience with web protocols and infrastructure, including HTTP, Firewalls, Public Key Infrastructure, and SFTP (SSH File Transfer Protocol)

　　• Experience with data management principles and methodologies, including ETL processes.

　　• Proficiency in SQL, particularly in troubleshooting stored procedures.

　　• Experience with transactional systems in sectors such as banking, finance, or telecommunications.

　　• Experience using software tools such as MS SQL to investigate and diagnose issues.

　　• Experience working in Cloud/SaaS environments.

　　• Knowledge of ITIL practices.

　　• Prior client-facing experience, demonstrating excellent communication and interpersonal skills.

　　• Experience collaborating with global teams across multiple time zones.

　　• Ideally a tertiary qualification with appropriate Microsoft or other relevant certifications.

　　• Ability to work independently, take initiative, and manage time-critical tasks effectively.

　　• Ability to identify and resolve data-related issues, ensuring data quality, reliability, and integrity.

　　• Ability to comprehend complex information and communicate it effectively, both verbally and in writing.

　　• Understanding of commonly used data file formats in the industry, as well as data privacy standards and regulations.

　　• Flexible and ability to adapt to a changing environment.

　　• Strong accuracy and meticulous attention to detail.

　　• Ability to prioritise customer needs and communicate professionally and effectively with internal and external partners.

　　• Ability to develop and maintain strong relationships both internally and externally.

　　• Ability to evaluate situations, gather and analyse facts and determine critical issues.

　　Additional Information Work Hours: Varies upon the needs of the department.

　　Travel Requirements: This position requires travel 5-10% of the time.

　　Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

　　Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

　　Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

　　U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 102,300.00 to 130,500.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.