Job Description

　　At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing

　　our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed

　　to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies.

　　With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical

　　research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and

　　accuracy will improve health outcomes that people and communities depend on - now and in the future.

　　Location/Division Specific Information

　　Within Medical Communications, we improve patient health by supplying medical information services to our customers, patients and

　　healthcare providers. We engage with healthcare professionals, regulatory agencies and pharmaceutical customers to help them navigate

　　regulatory and compliance requirements around the world. We manage medical information inquiries, document adverse events and product

　　complaints, report product launches, prepare standard responses to inquiries and develop process improvements for customer

　　implementation.

　　Discover Impactful Work:

　　Manages key client relationships and oversees the operations of the program team to maximize

　　operational quality and client loyalty. Advises on strategic direction and planning for program operations

　　and provides input on team budgets/invoicing, recruiting, and forecasting. Mentors, trains and supervises

　　junior level managers, non-healthcare professional, support level program staff, and/or other program

　　support staff on the program team to ensure contracted services are provided in accordance with client

　　and department policies and procedures and contractual agreements.

　　A day in the Life:

　　Serves as an independent liaison with client representatives for discussion of strategic operational issues, resource planning, and quality oversight.Completes or oversees development of client reports and procedural documents and supports the business development team by collaborating on program models and participating in presentations.Maintains excellent program knowledge, troubleshoots program issues, and ensures compliance with company policies and procedures including SOP's, protocols, and other regulations by conducting quality monitoring of staff work.Acts as resource to junior non-health care professional managers in liaising between the client, program management and staff for operational issues such as workflow processes, available resources, and new initiatives impacting the program.Directs all aspects of program training including conducting training, developing curriculum, and documenting and maintaining training records and curriculum.Drives effective client operations which may include troubleshooting for database issues, phone routing or other issues as they impact internal departments, vendors, or the client.Manages staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations.Approves courses of action on salary administration, hiring, corrective action, and terminations.Reviews and approves time records, expense reports, requests for leave, and overtime.Interprets and administers policies, processes, and procedures that may affect sections and subordinate work units. Acts as advisor to subordinate(s) to meet schedules and / or resolve technical problems. Requires full knowledge of own area of functional responsibility. Interacts frequently with internal personnel and outside representatives at various levels. Participates and may present at meetings with internal and external representatives. Interaction typically concerns resolution of operational and scheduling issues concerning projects and / or contractual clarifications.

　　Keys to Success:

　　Education

　　Bachelor of Science degree in a science/health-related field.

　　Experience

　　Previous experience in the healthcare or pharmaceutical industry with responsibilities involving counselingor providing medical information that provides the knowledge, skills, and abilities to perform the job(comparable to 8+ years).2+ years of leadership responsibility

　　Knowledge, Skills, Abilities

　　Excellent leadership skillsOutstanding attention to detail and organizational skillsSuperb verbal and written communication skillsExcellent problem solving and analytical skillsExcellent time management skills and multi-tasking skillsExcellent interpersonal and decision making skillsBasic computer skills including Microsoft OfficeDemonstrated ability to coach, mentor and train staffPreferred knowledge of budgeting and forecastingDemonstrated Ability to work in a team environment and/or independently as needed

　　Management Role:

　　Manager role with significantly larger management scope (e.g. global or regional responsibilities or multiple departments) OR mastery of manager skills and responsibilities as demonstrated by consistent, multi-year successful performance.Responsible for training and development of subordinate staff, estimating personnel needs, assigning work, meeting completion dates, assisting subordinates with difficult inquiries or problems, interpreting and ensuring consistent application of organizational policies, and development and implementation of unit policies and procedures. Recommends employees for employment, discipline, termination; initiates and communicates a variety of personnel actions (e.g. performance and salary reviews, promotions, time off requests, timesheet and expense report approvals). In some instances may be responsible for a functional area (as determined by executive management) and not have subordinate supervisors or employees.

　　Physical Requirements / Work Environment

　　PPD values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment

　　where they can thrive. Below is listed the working environment/requirements for this role:

　　Ability to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentencesFrequently interacts with others, relates critical information to diverse groups both internally& externallyAbility to apply abstract principles to solve complex conceptual issues. Requires multiple periods of driven concentrationPerforms a wide range of complex tasks as figured out by variable demands and changing conditions with little predictability as to the occurrenceMay require travel. (Recruiter will provide more details.)Training will be conducted in-office and following training will transition to a hybrid positionPosition will primarily support US business hours (PHL overnight)

　　Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work

　　with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working

　　together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.

　　#StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

　　Apply today! http://jobs.thermofisher.com

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual

　　orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

　　Accessibility/Disability Access

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