Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

　　Learn more about our culture and how we make our employees happier through The Sprinklr Way.

　　Job Description

　　Sprinklr is looking for a Managed Service Consultant. Managed Service Consultants are responsible for discovering and realizing ongoing success criteria for Sprinklr clients. MS consultant will work on delivering the Sprinklr platform configuration to fit client's business needs based on the global best practices. During the MS delivery, consultant will work closely with internal team, including Success Manager, Sales and Enablement consultant and the product support to ensure the client's success.

　　What You Will Do:

　　Manage and optimize configuration of onboarded Sprinklr clients, to ensure their continued success with the Sprinklr platformIdentify platform gaps, and optimization opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilledMaintain platform relevancy according to changes business needsEnsure that all client users are trained, educated, and up to date on platform use, best practices, and functionalityProvide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirementsEnsure that every client derives the most value possible from the Sprinklr platformAssist the Sales and Success teams in providing insight to client health, and working to win new business and/or grow existing accountsSupport our Services leaders to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configurationEmbody The Sprinklr Way and become an ambassador of Sprinklr

　　What Does Success Look Like:

　　Contributing to our 90% retention goal by delivering continuous product expertise support and use casesSecuring a minimum of 7.5 out of 10 CHI score per customerAchieving a 70% adoption rate by each end of quarter

　　What Makes You Qualified:

　　3-5 years of experience in enterprise software, digital, or social account management or implementationExperience using or configuring Social Media Management and / or Content Management tools and software is preferredFluency in social media platforms and direct experience working with or for social media management softwareStrong Japanese written and verbal communication skills and presentation skillsAbility to work independently and as a teamExperience working under several assignments simultaneouslyTracking against hard or soft KPIs for performance measurementExcellent skills with Microsoft ApplicationsNative Japanese Speaker, Business level English

　　Why You'll Love Sprinklr:

　　We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

　　For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

　　We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.

　　We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

　　We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

　　EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

　　Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.