Who we're looking for

　　Would you like to work on an innovative and sophisticated Security team for a global SaaS company thats constantly pushing forward? Zendesk is looking for a Senior Security Analyst with excellent communication and analytical skills to help us protect our internal partners, our products and our customers by being able to identify and mitigate security risks that may arise with our vendors through a variety of ways. We are seeking someone who can master a very sophisticated craft while simultaneously demonstrating emotional intelligence, friendliness, compassion, and a willingness to always go above and beyond: someone with a mixture of technical prowess, relentless positivity and an eye towards solving problems, creatively and collaboratively. The world of security moves fast and the world of SaaS moves even faster. In addition to aforementioned qualities, we need a self-motivator to stay on top of the shifting ground beneath their feet to stay ahead of security, technology, our controls, and the Zendesk family of products.

　　You should be approachable and inspiring as you will be one of the public faces of our team and sometimes Zendesk itself. You should have a strong understanding of security concepts, security compliance, possess best-in-class communication skills, and be able to translate sophisticated ideas to a wide variety of audiences. The ability to remain succinct and yet instructive is key.

　　What you'll be doing

　　Partner multi-functionally with the critical teams (Sourcing, Legal, Privacy, IT, etc) to uncover target areas of focus for programming.Continuously identify, prioritize, and build multi-channel awareness campaigns to positively influence behaviors and mitigate top risksPartner multi-functionally within the Security team (risk, incident management, automation, data analytics, etc) to uncover target areas of focus for programming.Maintain education and phishing tools, platforms, and communication channels.Partner with senior collaborators across various functions and departments at Zendesk to develop tailored awareness offeringsImprove business and operational efficiency by developing, automating, and maintaining scalable processes, tools, and dashboards.Understand Zendesk security processes and the application of those processes at as it relates to our vendors and certain compliance controlsEvaluate the security of new and existing vendors by reviewing user documentation and various legal documentsDraft and negotiate security agreements, DPAs and other relevant documentsWork closely with internal collaborators to educate and guide them on best security practices as it relates to using third-party tools and outside servicesAssist in maintaining our current knowledge base, Security Policies, SOC 2 controls, and internal-facing documentation.Work on project based deliverables when called upon to do so.Help update knowledge bases and work you're doing to keep them current with processes or products.

　　What you bring to the role

　　Motivated self-starter who works especially well in an unstructured environment with light supervisionPhenomenal teammate with excellent relationship building and extraordinary communication skillsPassion for cybersecurity and an understanding of key challenges and risks in the industryFamiliarity with legal agreements, audit controls and risk & complianceBest-in-class communication skills with the ability to deliver and state sophisticated conceptsExcellent analytical skills and the ability to address problems creativelyTight-knit collaboration, planning, and prioritization skillsStrong self-motivation abilitiesFriendly and positive demeanorStrong ethical standards

　　Where We Work:

　　Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

　　We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

　　#LI-NG4

　　Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

　　The intelligent heart of customer experience

　　Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

　　Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

　　Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.