Why customer service at Stryker?

　　Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

　　We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

　　 THIS IS NOT A SALES REPRESENTATIVE POSITION. THIS IS STRICTLY SALES SUPPORT

　　Who we want-

　　Self-directed initiators - People who take ownership of their work and need no prompting to drive productivity, improvement, and outcomesCustomer-oriented achievers - Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships

　　What you will do-

　　The Sales Support Representative is responsible for working directly with Stryker Medical Account Managers to ensure complete Customer Satisfaction. Responsibilities include capital order entry, scheduling, and order management from conversion to delivery to the customer. This individual will assist (2-3) sales regions and work with internal departments until the product is delivered to the customer. The Sales Representative answers incoming Account Manager calls and emails.

　　Responsible for total customer and sales representative satisfaction in order managementProvides (2-3) sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiriesEffectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing)Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled deliver dates of capital equipmentWill follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by faxAccountable for all record-keeping as appropriate and in accordance with Stryker specificationsAbides by company, departmental policies, and regulatory procedures, identifying and recording all productivity issues or concerns to help root cause problemsBuilds relationships and fosters teamwork with fellow team members, leadership, and individuals within other departments

　　What you need-

　　High school diploma or equivalent - required2+ years of relevant experience - requiredBachelors' degree - preferredBuild relationships and foster teamwork with fellow team members, leadership and individuals within other departments - required

　　About Stryker

　　Our benefits:

　　12 paid holidays annually Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

　　For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits

　　About Stryker

　　Stryker is one of the world's leading medical technology companies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.

　　Know someone at Stryker?

　　Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page

　　Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.