Being a Residential Life Coordinator at Stetson University means that you are driven to create and lead a vibrant residential community where learning and values meet through engaged learning and meaningful diverse relationships. You are an engaging, inclusive, and creatively driven individual who strives to actively provide experiences that foster the development of students as they rise to reach their full potential and authentic selves. You also are a professional who has proven capability to balance multiple priorities including supervision, community development, individualized student support, facility management, and operational functions in an effort to support the development of transformative residential environments reflective of our Residential Living and Learning mission. You value working in a campus environment that dares its students to go beyond success - to significance as a live on professional staff member.

　　Residential Education utilizes a residential curricular approach to enrich student learning and foster inclusive and engaging communities. Through this framework, a defined set of learning goals and outcomes guide our team to stay focused on the established Educational Priority: As a result of living on campus, Residential students will develop their personal growth, independence, social responsibility, and sense of belonging.

　　ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

　　Leadership

　　Provide leadership to a designated area of residence halls or apartment-style buildings of approximately 300-400 students, including implementing effective management and administrative strategies in the day-today operation of the residence halls. 

　　Directly supervise, train, and evaluate approximately 10-15 student staff members (Resident Assistants) and a 1 Lead RA.  

　　Provide ongoing professional development and coaching to student staff through biweekly 1:1s and weekly staff meetings.

　　Lead and aid in the implementation of departmental initiatives including, but not limited to, facilitation of staff recruitment, training, residential curriculum, social justice initiatives, housing operations, and technology. 

　　Own, maintain, and serve as a fiscally responsible budget manager. 

　　Compiles information and maintains records for monthly area reporting. 

　　Support Justice, Equity, Diversity, and Inclusion (JEDI) initiatives in the residential community. 

　　Administer an August overnight training/professional development experience.

　　Student Care Management and Conduct

　　Utilize intentional interactions, student success management system, incident reports to identify students at risk and provide intentional outreach.

　　Intervene and identify factors that enhance student retention within residential area interpreting analytics to guide and empower students by promoting thriving, embeddedness, and engagement. 

　　Assess initial strengths and challenges in students' academic, well-being, and/or personal pathways through engagement in developmental conversations and referrals to other agencies as appropriate to guide student in navigating challenge. 

　　Serve as a primary judicial hearing officer for the university and case manager for residential area conduct. 

　　Develop sanctioning that promotes positive interactions and decisions which affirm individual responsibility and demonstrate respect for others, personal boundaries, and university property.  

　　Work in partnership with the Dean of Students Office to provide insight, direct student care and critical updates on students assigned to or referred to HattersCare, the university’s behavioral intervention team.  

　　Communicate with HattersCare student load systematically, frequently, and intentionally through multiple methods, including but not limited to face-to-face meetings, college-supported technology solutions, e-mail, telephone, text messages, and social media. 

　　Link student development theory and practice in interpersonal connections with students, parents, colleagues, and other constituencies.

　　Residential Engagement

　　Support the ongoing development and facilitation of our residential curriculum model to advance the university mission and lead area staff accountability to address the needs of the specific area student population. 

　　Responsible for proactively maintaining a visible presence in the residential area and engaging in positive, professional interactions with students after business hours to promote residential engagement and building affinity.  

　　Work closely with assigned residential learning programs and a team of identified partners in developing a comprehensive program that complements the general education requirements (GEOs) and university values. 

　　Utilize departmental assessment (EBI, residential feedback surveys) in addition to support the design of strategies that guide and direct student learning, success of the department initiatives, as well as residential satisfaction. 

　　Responsible for completion of the monthly and annual reporting mechanisms. 

　　Advise 1- 2 departmental committees on a yearly rotational basis while supporting all committee work and other initiatives as assigned.   

　　Aid in departmental initiatives in sustainability and assessment.

　　Operations

　　Support the management of occupancy through housing software, Residence by Symplicity.  

　　Assist in aspects of building operation administration such as facilitation of health and safety inspections, fire drills, occupancy verifications, community space reservations, damage assessment and billing, safety, and education. 

　　Foster healthy communication during roommate conflicts through staff guided roommate mediations and if necessary, room changes within supervising area. 

　　Perform monthly building inspections and report back assessment of the physical condition/appearance of supervising residential area to appropriate partners. 

　　Manage all residential area follow up including but not limited to work orders, laundry issues, security, and safety concerns. Maintain and ensure documentation of pertinent interactions with residents for area. 

　　Develop positive working relationships with facilities and custodial personnel to facilitate overall functioning of residential area.

　　Crisis Response

　　Manage and provide follow up and aftercare on documentations and referrals from incidents involving direct residential area students utilizing Maxient software. 

　　Serve 3 – 4 weeks per semester in on call emergency response rotation for Campus Life and Student Success to ensure the safety and well-being of residential and commuter students. This essential job function requires the ability to climb stairs and provide in person support for incidents. 

　　Designated as essential personnel for the purposes of emergency management.

　　Additional Responsibilities

　　Maintain liaison relationships with a variety of offices and academic departments.

　　Assume leadership for summer specific assignments and projects related to Residential Living and Learning. Summer specific projects and assignments will be identified in early spring. 

　　Support events through attendance and volunteering for a variety of offices and academic departments. 

　　Other duties as assigned.

　　Required Skills

　　Superb level of patience and customer service.

　　Desire and ability to actively contribute to a diverse, inclusive, and values-based community.

　　Highly developed interpersonal and communication skills.

　　Proficient knowledge of Microsoft applications (Word, Outlook, Excel, etc.).

　　Ability to learn and then teach departmental processes, new technologies and systems.

　　Experience with mediation, intervention, and emergency response in an on-call capacity.

　　Demonstrated ability to use innovation to enhance workflow, internal processes, and projects within the department.

　　Work Environment: Work is primarily performed in an office environment. The position requires participation in a campus wide on-call crisis response capacity, with significant weekend, evening, and early morning time commitments. The position also maintains a high level of relationship building with students and staff by walking through all buildings on a regular basis as well as monitoring the physical condition of residential facilities. May be required to maneuver items weighing up to 25 pounds.

　　Required Experience

　　Bacherlor's Degree in student personnel, higher education, or related field.

　　Previous residence life/housing/student affairs experience; Entry level experience preferred.

　　Required to live in a 1-bedroom on-campus apartment within a residence hall or student apartment complex.

　　The ideal candidate’s qualifications:

　　Master’s degree in student personnel, higher education, or related field preferred.

　　Experience in Housing and Residence Life programs in a higher education setting

　　Demonstrated ability to train, supervise, and evaluate undergraduate student staff, teach job skills, and advise students

　　Commitment to education, the celebration of diversity, civil discourse, and raising social awareness

　　Demonstrated proficiency in the following areas: leadership, progressive staff supervision, crisis management, conflict resolution, inclusion, staff development and training, and professionalism

　　Excellent interpersonal communication, organization, and administrative skills

　　Ability to establish and maintain working relationships with other department staff, faculty, and students

　　Crisis and emergency management response skills

　　Ability to exercise sound judgement, discretion, and tact in this highly confidential position

　　Experience utilizing housing management system, Maxient, Canvas LMS, and/or Campus Labs - Engage

　　Salary Grade: 5