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Regional Client Services Manager - East (Hybrid)
Regional Client Services Manager - East (Hybrid)-January 2024
Baltimore
Jan 5, 2026
About Regional Client Services Manager - East (Hybrid)

  COMPANY OVERVIEW

  As the nation's largest producer of clean, carbon-free energy, Constellation is a company purposely-built to meet the challenges of the climate crisis. Constellation has been the leader in clean energy production for more than a decade and we are growing our company and capabilities. Now, we're accelerating, speeding our low-carbon or no-carbon power to more people in more places, day and night, providing our customers and communities with options to buy, manage and use energy as part of their decarbonization mission. The race is on to confront the climate crisis and Constellation is ready to meet the challenge. Come join us as we lead energy, together.

  TOTAL REWARDS

  Constellation offers a wide range of benefits and rewards, designed to help our employees thrive professionally and personally. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays and sick days; and much more.

  Expected salary range of $140,400 to $156,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

  PRIMARY PURPOSE OF POSITION

  Plan and manage resources, finances, scope and services within a functional area of Information Technology to deliver business results. Provide IT products, services and solutions on time, within budget and with the required functionality. Establish, maintain and enhance relationships with clients. Participate in developing and implementing strategy/policy. Manage large-scale projects of high complexity, size and change management risk.

  PRIMARY DUTIES AND ACCOUNTABILITIES

  Lead and manage IT staff and resources in accordance with IT Business Plan. For projects: Plan and manage scope, schedule, and budget for defined deliverables in accordance with IT project management standards. For operations/application maintenance: Plan and manage to defined service level agreements at agreed upon budgets.

  Lead and manage IT projects and associated system integrators to deliver projects of medium to high complexity.

  Operate utilizing standard processes as defined within the Management Model. Oversee process improvement efforts and ensure adoption of standard processes and procedures that deliver sustainable top quartile cost and performance levels.

  Establish, maintain, and enhance relationships with business and IT partners. Communicate status to key stakeholders on a regular basis.

  Maintain current business knowledge/acumen, including application of technology solutions to deliver business results.

  Evaluate performance and provide coaching for IT personnel. Participate in career development and succession planning processes. Promote diversity and foster teamwork, collaboration, and a learning organization. Provide input on development and retention processes for IT employees.

  Prepare and manage budget for area of responsibility.

  MINIMUM QUALIFICATIONS

  Bachelor's degree in Computer Science or related discipline and typically 8 to 10 years experience in Service Desk or End User Client Support or equivalent combination of education and work experience.

  Appropriate technical skills in management oversight of both internal and contract resources covering multiple enterprise, power and nuclear locations. PMP certification preferred for specific roles as per guidelines established by the IT Project Management Office.

  Strong knowledge of business practices and processes in End User client and asset support .

  Experience leading and managing IT projects or subteams and knowledge of IT project management.

  Experience leading and managing technical personnel.

  Strong judgment and excellent analytical ability.

  Excellent communications skills and ability to work effectively with all levels of IT and business management and with vendors.

  Experience managing budgets for functional area of responsibility.

  Travel is required onsite to facilitate oversight of resources.

  PREFERRED QUALIFICATIONS

  Graduate degree.

  Background in management of service desk and or deskside computer support resources.

  Comfortable in managing remote teams and providing both positive and constructive feedback in written/verbal formats.

  Comfortable with contractor resources through a managed supplier agreement.

  Executive presence and proven success managing resources providing executive level support.

  ITIL Foundations Certification

  Experience with IT Service Management tools (i.e. Service Now)

  Constellation is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

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