Hitachi Energy, High Voltage Products, is renowned worldwide as a specialist for power transmission and distribution. As a Local Product Group of High Voltage Products, the High Current Systems unit is responsible for the development, sales, manufacturing, and service of generator circuit-breaker systems.

　　Our flexible work practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.

　　In this dynamic role, you will be solving quality related cases which happen on our customer sites, by working closely with our Project Managers, the quality team and with our colleagues from Research & Development. If needed, you will perform coordinate root-cause analysis, prepare reports and convince key stakeholders, in order to act quickly so that our customers are satisfied with our products and services.

　　Your responsibilities

　　Customer Case handling / Troubleshooting, including handling customer complaintsCoordination of Exchange Actions (product or material replacements) and related Root Cause AnalysisPreparation of 8D reportsDefinition and implementation of improvements based on customer feedbackManagement and analysis of quality related data for our Generator Circuit Breaker product family and performance analysis with the use of the data cube

　　Your background

　　Commercial or technical education2 to 5 years relevant experience (projects during studies count)Familiarity with the use of MS tools. SAP experience is an advantageGood English language skills. Knowledge of German language is a plusFirst experience in a multicultural matrix organizationOpen to challenges, Yellow-belt certification is a plusReady to influence stakeholders and manage expectations by communicating effectivelyVery good organizational skills