Date Posted:

　　2024-01-10

　　Country:

　　United States of America

　　Location:

　　HWA32: US124-Everett (Commando), WA 11404 Commando Road , Everett, WA, 98204 USA

　　Position Role Type:

　　Onsite

　　Are you looking for uncapped career growth potential? Does the opportunity to partner with a global customer base excite you? This role not only gives you the opportunity for both, but you’ll also gain exposure to all functions of the business through the Integrated Product Team (IPT) while creating real-time customer resolution. YOU can have it all.

　　The Product Support Engineer is a customer facing role responsible for identifying and resolving in-service issues, driving root cause investigations, in support of the Cabin Monuments and Integration (Lavatories, Water Solutions and Cabin Integration) business.

　　This role is eligible for relocation support.

　　Primary Responsibilities:

　　Collaborates with Airline/OEM Customers and Field Services to resolve new or recurring problems in the field.

　　Coordinate with program and engineering counterparts to ensure aftermarket requirements are considered in the development of design changes.

　　Initiate and monitor the approval cycle for Service Bulletins to implement design changes, inspect for field issues, or to address quality escapes in the field. Implement / support effective and cost-conscious retrofit plans.

　　Collect, analyze, and establish performance trend of products from operational interruption, component reliability, removal, repair, spare part utilization and warranty data to support reliability and improvement initiatives.

　　Building and delivering technical presentations to internal and external customers.

　　Work to effectively understand and resolve warranty disputes and adjudicate warranty claims.

　　Develop and drive improvement to customer scorecards, key performance metrics, and implement and execute standard work.

　　Develop and maintain positive customer and supplier relationships through effective communication and by fostering a culture of trust and mutual respect.

　　Ensure Product Support Agreement compliance.

　　Provide technical support and training to the global customers and a network of repair stations / MRO (Maintenance, Repair and Overhaul) centers.

　　Attend customer conferences and provide detailed periodic project status updates to end users and internal stakeholders.

　　Travel up to 30% domestically and internationally when circumstances permit.

　　Performs other duties as required.

　　Qualifications/Experience Needed:

　　Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience

　　Experience working in the Aerospace/Airline industry

　　Engineering or customer/product support experience

　　U.S. Person (U.S. citizen, permanent resident, refugee or asylee) or eligible to obtain necessary export authorizations required

　　https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

　　Preferred Qualifications:

　　Technical knowledge of aircraft interiors and systems related to lavatories, water & waste system and cabin products

　　Continuous Improvement experience with (CORE, ACE, Lean, or Six Sigma tools)

　　Experience defining, tracking, and documenting multi-disciplinary project tasks (schedule, resources, budget / cost)

　　Experienced using Teamcenter and/or Agile

　　Experience with contracts and specification documents

　　High level of expertise in Microsoft Office Product, particularly in Word, Excel and PowerPoint

　　Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

　　#reempowerprogram

　　This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.

　　Minimum Program Qualifications

　　To qualify for the Raytheon Technologies, Re-Empower Program, candidates should:

　　Be on a career break of one or more year at time of application

　　Have prior experience in functional area of interest

　　Have interest in returning in either a full-time or part-time position

　　At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don’t just get people from point A to point B. We’re committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we’re helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we’re changing the game of aircraft interiors. Are you ready to join our team?

　　Collins Aerospace Diversity & Inclusion Statement:

　　Diversity drives innovation, inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

　　WE ARE REDEFINING AEROSPACE.

　　*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

　　Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

　　Some of our competitive benefits package includes:

　　Medical, dental, and vision insurance

　　Three weeks of vacation for newly hired employees

　　Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

　　Tuition reimbursement program

　　Student Loan Repayment Program

　　Life insurance and disability coverage

　　Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

　　Birth, adoption, parental leave benefits

　　Ovia Health, fertility, and family planning

　　Adoption Assistance

　　Autism Benefit

　　Employee Assistance Plan, including up to 10 free counseling sessions

　　Healthy You Incentives, wellness rewards program

　　Doctor on Demand, virtual doctor visits

　　Bright Horizons, child and elder care services

　　Teladoc Medical Experts, second opinion program

　　And more! 

　　At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

　　Apply now and be part of the team that’s redefining aerospace, every day.

　　Employee Referral Eligible

　　The salary range for this role is 77,000 USD - 163,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

　　Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

　　Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

　　This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

　　RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

　　RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

　　Privacy Policy and Terms:

　　Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms

　　Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.