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Operations Manager
Operations Manager-May 2024
Broomfield
May 15, 2026
About Operations Manager

  Create a healthier, brighter future for pets, pet parents and people!

  If you want to make a real difference, create an exciting career path,feel welcome to be your whole self and nurture your wellbeing, Petco is theplace for you.

  Our core values capture that spirit as we work to improve lives by doingwhat's right for pets, people and our planet.We love all pets like our ownWe're the future of the pet industryWe're here to improve livesWe drive outstanding results togetherWe're welcome as we are

  Petco is a category-defining health and wellness company focused on improvingthe lives of pets, pet parents and Petco partners. We are 29,000 strong,working together across 1,500+ pet care centers, 250+ Vetco Total Carehospitals, hundreds of preventive care clinics, eight distribution centersand two support centers.Responsible for assisting the Store Leader in achieving the store's budgetedsales and profit goals. Ensure that all merchandise is accurately received,priced, stocked and backroom is maintained per OSE standards.

  Essential Job Functions:- Ensures 100% pricing accuracy, including verifying all pricing labelsare up and are accurate with regard to correct price and current offer date.- Facilitates the unloading and stocking of merchandise according tooperational guidelines and OSE standards.- Ensures that the store is well stocked and inventory counts are accurate.- In partnership with Store Leader, ensures staffing levels are appropriatefor receiving and processing stock.- Ensures that the backroom and equipment is organized and clean per OSEstandards.- Prioritizes merchandise moving to sales floor and areas to be stocked,including POG and end cap sets- Perform routine housekeeping tasks to maintain the stores appearance andmeet OSE standards.- Ensures highest productivity levels are achieved for receiving, processingand stocking.- Trains and develops partners on proper receiving, processing and stockingprocedures, WMR and food rotation practices according to Petco standards.- Performs all aspects of point-of-sale service, e.g. cash sales, creditand check sales, returns and exchanges. Performs the daily balance of cashdrawer as necessary.- Completes cash register transactions as well as guest carry-out serviceconsisting of merchandise weighing up to but not exceeding 50 pounds per trip.- Abides by and enforces all company policies and procedures, including butnot limited to those designed to minimize shrink.- Adhere to and promote established safety procedures.- Ensures the facilitation and accuracy/integrity of the Blue Dot program.- Ensure that unforgivable items are in stock at all times.- Directly supervises the Merchandise Operations Specialists. Leads andcoaches all store partners in providing great guest service and performingtheir assigned task with the objective of achieving budgeted sales.- Ensures RTV and Hazardous Waste processed are managed per Petco policy.- Communicate all situations and/or conditions that affect the store to theGuest Experience Leader and/or Store Leader (e.g. guest complaints, itemrequests, inadequate inventory levels).- Perform all special or other projects as assigned and assume responsibilityas Leader on Duty (LOD) as needed. LOD

  Key Accountabilities:- Provide quick and courteous service to all guests by utilizing the GUESTModel throughout the store.- Ensure OSE standards are maintained throughout the store.- Ensure that the store is opened and / or closed in accordance withestablished P&Ps.- Provide training and coaching in GUEST and product knowledge to storepartners.- In partnership with the Store Leader and/or Guest Experience Leader ensureproper store scheduling is being maintained to ensure guest service duringpeak hours.- Adhere to and promote established safety procedures.- Assist the Guest Experience Leader and/or Store Leader in planning out location changes needed to the grid and ad planner to maximize sales.

  Supervisory Responsibility:Directly supervise the Merchandise Operations Specialist. Complete performanceevaluations for partners.

  Work Environment:The majority of job duties are conducted indoors, although merchandisereceiving, merchandise carry-outs, or stock balancing will require leavingthe store briefly. Must be able to lift 50 lbs and pull 2000 lbs utilizingmaterial handling equipment. Improper use of safety equipment and/or notfollowing proper lifting techniques may pose of risk of injury to customers,pets, and store partners.

  The pay range(s) below are provided in compliance with state specificlaws. Pay ranges may be different in other locations.$18.75 - $28.75

  Hourly or Salary Range will be reflected above. Exact rate of pay will bebased on position, location, and experience level. For a more detailedoverview of Petco Total Rewards, including health and financial benefits,401K, incentives, and PTO -see https://careers.petco.com/us/en/key-benefits

  To translate this webpage to Spanish or other languages on your internetbrowser click the translate button to the right of your browser address bar.Additional instruction can be found here:

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