Home
/
Account Management
/
Operations Analysis Senior Specialist
Operations Analysis Senior Specialist-July 2024
Mexico City
Jul 6, 2025
ABOUT NTT DATA SERVICES
NTT DATA Services is a top global IT services provider with 130,000+ employees in more than 50 countries.
10,000+ employees
Consulting, Technology
VIEW COMPANY PROFILE >>
About Operations Analysis Senior Specialist

  NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

  We are currently seeking an Account Service Senior Specialist to join our team in Mexico.

  Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis.

  Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic.

  In this role you will be responsible for:

  • Individuals have a deep understanding of their own area.

  • They have a limited understanding of related subject areas.

  • They manage critical projects with general direction and may allocate some work to others

  Requirements for this role include:

  • Assigned to larger / more complex service delivery processes and associated projects.

  • Plays key role in continuous improvement activities in support of client or internal business processes.

  • Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.

  • Assists program or process development and implementation.

  • Typically requires 6-8 years relevant experience.

  • Undergraduate degree or equivalent combination of education and work experience.

  • Solid understanding of ITIL processes and principals.

  • Solid written and verbal skills.

  • Ability to physically perform general office requirements.

  • Must be able to perform essential responsibilities with or without reasonable accommodations.

  • Travel including overnight domestic or international trips may be required.

  NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

  NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email [email protected] for assistance.

  Job Segment: Change Management, Consulting, Management, Technology

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Customer Success Representative
General Information: The Customer Success Representative's main responsibility is to manage the post order management efforts for Hitachi Energy's client base. The customer base typically requires li
Manufacturing Group Leader - Maintenance - Arlington
Description If you are a current employee of General Motors working in a per diem, hourly, or regular salaried role, you must apply through the internal careers page. Please navigate to https://workd
Commercial Account Manager (CAM)
About NetApp We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it al
Product Manager (Customer Success Products), US
Job Requisition ID # 23WD74196 Position Overview This is a Senior Product Management role reporting to the Sr. Director of Data Product Management in the Enterprise Systems & Experience (ESE) whi
Junior Account Manager Workplace and Wholesale Convenience
Overview The Account Manager Workplace, Accommodation and Wholesale Convenience is part of the Sales Away From Home Team. The Account Manager is responsible for the development and implementation of
EQ Partner, People & Organizational Behavior
The Trade Desk is transforming the way global brands, and their agencies, advertise to audiences around the world. Why? Because at its best, the internet is an open marketplace of ideas, content, and
Senior Specialist, Enterprise Support
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platfor
Senior Key Account Manager, Алматы
Обязанности: Development and implementation of strategic initiatives for LKA chains establishment of comprehensive, competitive and cost-effective approaches for clients contracting, contributing to
Implementation Lead, Uber for Business
#Greatmindsdontthinkalike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our o
Manufacturing Group Leader - Maintenance - Flint Engine
Description If you are a current employee of General Motors working in a per diem, hourly, or regular salaried role, you must apply through the internal careers page. Please navigate to https://workd
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved