Job Posting End Date: April 22

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

Award-winning culture

Inclusion and diversity as a priority

Performance Based Incentive Plans

Competitive benefits package that includes: Health, Vision, Dental, Short Long-Term Disability

Generous PTO (including paid time to volunteer!)

Up to 9.5% 401(k) employer contribution

Mental health support

Career advancement opportunities

Student loan repayment options

Tuition reimbursement

Flexible work environments

*All the benefits listed above are subject to the terms of their individual Plans .

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

General Summary

The Network Data Specialist is accountable for updating and maintaining accurate and efficient Dental Vision provider records across multiple systems of record. The role is responsible for the collection and correction of data fields that are causing dental or vision claims to pend or adjudicate incorrectly. This role also provides additional support to internal partners within the dental vision team. Associates in this role work with multiple claims systems and systems of record, handling escalated issues and data corrections, and must be able to work independently with communication to management and other internal stakeholders.

Principal Duties and Responsibilities

Update Dental Vision provider records across all systems of record to ensure accurate and timely dental vision claim payments

Create new Out of Network Dental Vision Provider records in necessary systems of record with a focus on accuracy and timeliness

Determine and update necessary data in all systems of record needed to assist in the completion of claims

Update provider data in system of record based on provider contract changes received, maintaining accurate provider records

Contribute to department productivity goals by meeting individual goals and organizational turnaround time expectations

Identify and share process improvement opportunities to improve the provider experience or internal user experience

Perform research to support data integrity efforts, and perform data entry of resultant data to ensure accurate information across all systems of record

Demonstrate an understanding of system issues encountered, and communicate timely when there is a need to escalate system issues

Research and facilitate solutions to escalated issues related to provider data, such as system errors, duplicate records, etc.

Make outbound calls to providers regarding inaccurate data records and collect documentation needed to update provider records

Process quarterly, biannual, or annual provider directory verifications in accordance with regulatory requirements, maintaining provider directory accuracy

Send provider updates received to leased networks on a weekly basis

Research and assign returned mail to appropriate departments

Work with Provider Relations, Customer Service, and Claims department to ensure meeting turnaround time for accurate claim processing

Continue to build additional knowledge and understanding of the Dental and Vision organization

Develop and maintain partnerships and open communications with peers and leadership

May perform other duties as assigned, including special projects

Job Specifications

Associates Degree or equivalent experience

Prior relevant experience preferred

Strong verbal and written communication skills

Demonstrate good investigative, research, and problem-solving skills

Action oriented, results driven and a team player that includes working with team members in a cross-site work environment

Exceptional data entry skills

High level of accuracy and attention to detail

Ability to work individually while working towards a team goal

Ability to gain high level knowledge involving Network Operations systems of record

Ability to multi-task, with a demonstrated ability to work in a fast-paced environment with a high degree of accuracy

Strong customer service philosophy

Critical thinking and problem-solving abilities

Familiarity with Microsoft Office, with strong Excel skills

Seek out job challenges and opportunities to constantly improve skills

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Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$35,000.00-$54,000.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.