Job Description: The Move Manager’s primary responsibilities include (but are not limited to); Managing the Client relationship from consultation to job completion; Resolution and follow-up of customer complaints; Supervise on-site training of new hires; Conduct on-going training, coaching and performance management of current employees; Assist with marketing in coordination with owner; Cultivate and foster a cohesive team environment by express, modeling and reinforcing the company culture and high customer service/solution-based standards.

　　Roles and Responsibilities:

　　Improving the operational systems, processes and policies in support of company goals

　　Serves as Manager-On-Duty during move projects.

　　Supervise Team in the organizing and sorting of household items for distribution, liquidation, donation, and move. 

　　Reporting of all incidents/accidents to Owner.

　　Manage all facets associated with the packing/unpacking, settling/resettling, liquidation and move of household items (including all on-site employees).

　　Update daily progress to owner at the end of each workday. 

　　Assist the owner with marketing the move/relocation services by networking and attending networking meetings as needed.

　　Other responsibilities as needed.

　　Qualifications & Skills:

　　Ability to manage a team in a fast-paced and unique work environment.

　　Excellent problem solving and decision-making skills.

　　Above Average knowledge of Microsoft Windows, including Word, Excel and PowerPoint.

　　Additional Qualifications:

　　Outstanding interpersonal skills and a collaborative management style.

　　Commitment to high professional ethical standards.

　　Strong planning and organization skills with a sharp eye for attention to detail.

　　Local candidates only : for Rapid City, SD area

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