Date: January 2024

　　TITLE:Strategic Network Relations Manager

　　RESPONSIBLE TO:Chief Strategy Officer

　　DIVISION/DEPT:Member Advancement/Strategy

　　SUPERVISES:N/A

　　FLSA STATUS:Exempt

　　SUMMARY

　　The Strategic Network Relations Manager will liaise with the Conference of Executives and its respective bodies, advance GII priorities by coordinating the implementation and integration of strategic initiatives across GII’s member-facing technology platforms, and support internal teams in aligning to advance strategic objectives.

　　BASIC FUNCTION:

　　Advance GII’s strategic objectives through engagement with the Conference of Executives, state and regional associations, and GII team members.

　　Enhance Goodwill network experience with strategically aligned GII services and resources.

　　Support GII colleagues and the Goodwill network with understanding and strengthening Goodwill’s federated model.

　　SPECIFIC DUTIES1:

　　Serve as the primary point of contact for the Conference of Executives and coordinate support to its respective bodies.

　　a. Serve as the GII liaison for and coordinate work with the following:

　　i. Executive Council of the Conference of Executives

　　ii. Association Liaison Committee

　　iii. Nominating Committee

　　iv. Serve as the point of contact for GII liaisons for the Alumni Group and the following committees of the Conference: AMCOE Planning Committee, Diversity, Equity and Inclusion Committee, Leadership and Development Committee, Recognition Committee, and Sustainability Committee.

　　Coordinate and support the alignment and integration of member-facing platforms like Goodwill Exchange and HubSpot to enhance member experience and demonstrate the value of GII products and services.

　　a. Manage the strategic alignment of product and service listings and ensure consistency across applicable locations.

　　b. Support implementation of the GII customer relationship management (CRM) system.

　　c. Lead GII’s efforts to ensure Goodwill Exchange user experience connects to GII’s strategic plan through forum and tag management.

　　In collaboration with the GII Chief Legal Officer, lead initiatives that increase understanding and transparency of Goodwill’s federated governance model across the network and with the GII team.

　　Provide support for the Chief Strategy Officer to advance GII objectives.

　　Other duties as assigned to advance GII objectives.

　　RELATIONSHIPS:

　　Internal: Daily contact with GII team members to coordinate projects and support activities. External: Occasional contact with external organizations, vendors and a variety stakeholders.

　　Local Goodwills: Frequent contact with representatives of Goodwill member organizations.

　　SKILLS NEEDED2:

　　a. Knowledge of and experience in internal and external stakeholder communication strategies and tactics.

　　b. Excellent customer service and interpersonal skills.

　　c. Ability to work effectively with a variety of individuals in a collaborative setting.

　　d. Strong oral and written communication skills.

　　e. Excellent time management and organization skills.

　　f. Ability to work with a wide array of team members from different levels within and beyond the organization.

　　g. Strong Microsoft suite skills required.

　　EDUCATION: Bachelor’s degree, associate degree with at least three years’ experience in position(s) with increasing responsibility demonstrating strong organization and communication skills in a team environment, or combination of equivalent experience and education.

　　EXPERIENCE: Three or more years’ experience in a professional setting. Demonstrated ability to coordinate multiple demands and projects.

　　Experience managing and creating communications documents. Experience supporting a federated organization preferred.

　　DECISION MAKING: Decision and recommendation making for developing systems, appropriate responses to identified needs, and consultative guidance to improve performance.

　　SUPERVISION: Moderate with latitude given to the position in carrying out work assignments. Work is checked for accuracy and completeness.

　　PHYSICAL EFFORT: Sedentary with lifting 10 pounds maximum and occasionally lifting and/or carrying items like articles or files. Walking and standing are required occasionally; long hours of sitting at a desk and using a computer. Accommodations available as needed.

　　EMOTIONAL EFFORT: Work environment usually hectic with periods of high stress. Must demonstrate a positive attitude in meeting daily challenges.

　　OUR VALUES

　　We believe everyone deserves an opportunity to thrive. Goodwill’s mission grounds us and happens through each one of us. This aspiration applies to each GII team member as much as to the people we serve. GII’s organizational values guide all that we do; how we do our work and make decisions, and how we interact with each other, Goodwill members and all stakeholders.

　　Our mission happens through me (Passion)

　　We have a fire for our mission. We bring our energy, creativity and passion to all that we do. By contributing the best of what is within each of us, we inspire the same in our peers, and multiply Goodwill’s impact.

　　Drive to make a difference (Impact)

　　We believe that our work must lead to a measurable difference in the lives of the people Goodwill serves. We are committed to performance excellence in all that we do. Our strategy focuses our work to achieve that impact, and we say no to things that do not align.

　　You before me (Respect)

　　We treat all people with dignity, kindness, appreciation and respect. We are curious without judgment, and we actively listen to ensure mutual understanding. We give everyone a caring and safe place to share their opinions, their talents, and their questions. We build trust through direct, clear and transparent communication. We are open and humble.

　　Thriving begins at home (Well-being)

　　We respect the contributions and the needs of our individual team members equally, and we understand that each one of us needs different things at different times to thrive both in and out of the workplace. We strive to make genuine and continuous investments in one another and ourselves. As such, we adopt healthy, holistic approaches to our work. We proactively care for one another and ourselves by speaking up for what we need and supporting one another in achieving it.

　　Out of many, One Goodwill (Diversity, Equity & Inclusion)

　　We embrace all people and perspectives as we advance Goodwill’s mission to help people reach their full potential through the power of work. We acknowledge historical inequities still exist and are intentional in breaking barriers. We are committed to being part of the solutions, leaning into courageous conversations, and providing inclusive spaces and equal opportunities for real change in all of our endeavors. Our diversified reflection shall shine as one Goodwill.

　　Be bold, learn and grow (Agility)

　　We are open, creative, innovative, agile and willing to take risks. We operate with a sense of urgency, without rushing for the sake of speed. While we do our best to make good decisions, we embrace failure for the learning it affords and adapt quickly to move ahead. We are one unified team that succeeds and stumbles, and learns and grows together with humility and grace.

　　1 All duties are considered to be essential, unless otherwise indicated.

　　2 All skills and abilities are considered to be essential, unless otherwise indicated.