At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

　　The Health and Social Services Manager will lead a care management team while overseeing day-to-day clinical operations and health plan clinical initiatives to support achieving quality and affordability targets. The HSS Managers will support a team within different regions in Northern Indiana. Responsibilities will include process improvement, execution of clinical decision processes, and team management, to include performance management and implementation of program initiatives.

　　If you reside in Indiana, you will have the flexibility to work remotely* as you take on some tough challenges.

　　Primary Responsibilities:

　　Selects, manages, develops, mentors and supports staff in designated department or region

　　Develops clear goals and objectives for performance management and effectively communicates expectations, and holds the team accountable for results

　　In order to meet the unique needs of our members, have an intimate understanding of the contractual requirements

　　Identify, select, structure, and prioritize process improvement projects, ultimately implementing changes to meet program requirements

　　Conducts monthly audits of staff and participates in all other required audits and business monitoring

　　Ensures standardized execution of workflow processes, including conducting performance audits, quality reviews, and compliance adherence

　　Participates in training and coaching of direct reports as needed

　　Collaborates across Optum and UHG and interacted with Medical Directors, Senior Leaders, Quality, and other stakeholders

　　You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

　　Required Qualifications:

　　Possess one of the following:

　　a degree in psychology, special education, or counseling, with 3+ years of case management experience and 3+ years of management experience

　　Indiana licensed registered nurse in good standing with 3+ years of case management experience

　　social worker with 3+ years of case management experience

　　Experience providing support or care coordination for older adults

　　Experience working within the community health setting in a health care role

　　Experience facilitating and working in coordination with an interdisciplinary team

　　Intermediate level of experience with Microsoft Word and Excel

　　Proven ability to navigate a TEAMs environment

　　Resident of Indiana

　　Preferred Qualifications:

　　Experience with Long Term Service and Supports or Waivers Program

　　Management experience in managed care setting

　　*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

　　Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

　　UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.