Gersh Academy is seeking a Part Time Level 1 Support Specialist to join our team. As a Level 1 Support Specialist, you will be responsible for providing technical assistance and support to our staff members. You will diagnose and resolve basic technical issues and escalate complex problems to the appropriate IT personnel. The Level 1 Support Specialist will also assist in the maintenance and administration of various IT systems. Approximately 15-20 hours per week.

　　Responsibilities:

　　Provide technical support and assistance to staff members via phone, email, and in-person

　　Troubleshoot hardware and software issues

　　Install, configure, and upgrade software and hardware

　　Assist in the documentation and maintenance of IT systems and processes

　　Escalate complex technical issues to the appropriate IT personnel

　　Assist in managing user accounts and permissions

　　Participate in IT projects and initiatives

　　Stay up-to-date with the latest technology trends and developments

　　Requirements

　　Requirements:

　　Associate's degree in a relevant field preferred

　　1-2 years of experience in a technical support role

　　Strong knowledge of Windows operating systems and Microsoft Office

　　Basic understanding of networking concepts

　　Excellent problem-solving and communication skills

　　Ability to work independently and as part of a team

　　Customer service-oriented mindset