Level 1 NOC Technician

　　Location Hauppauge, NY

　　Company Order Number 2695

　　# of openings 1

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　　Custom Computer Specialists is one of the largest Technology Consultants on Long Island, celebrating over 40 years in business! We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

　　Custom Computer Specialists is looking to find an individual with exceptional Customer Service and Technical Support skills to join a rapidly growing team in a dynamic, supportive and fun team environment. This person is responsible for providing first level support for all incoming help desk calls via phone chat and email, supporting K-12, healthcare, government, and corporate clients. This is a full-time role with various shift requirements from 7AM to 10PM Monday through Friday and is based in Hauppauge, NY. There is a rotational weekend coverage shift that is required as a part of this position as well, OT WILL BE PAID!

　　This position pays between $40,000 - $45,000 annually. Pay will be based on experience.

　　RESPONSIBILITIES:

　　Escalate tickets

　　Remote and on-site desktop and user support using remote support applications

　　Create/update and escalate user tickets as needed

　　Acknowledge pre-configured alerts and perform basic troubleshooting steps

　　Support / Basic Network Support

　　Load and configure desktop OS for standalone operation and basic network connectivity

　　Configure and troubleshoot desktop applications and upgrades such as MS Office

　　Perform basic installation, configuration, and troubleshooting of desktop computers, peripherals and mobile devices

　　Establishing network, file server access, configuration of email and print server connectivity

　　Install and integrate basic network devices, troubleshoot and solve network issues

　　Basic Active Directory – Changing user passwords, moving user accounts to different OUs, unlocking accounts, joining computers to a domain, etc.

　　Trouble shoot printer issues

　　Spearhead password reset tickets

　　Install and troubleshoot Microsoft Applications

　　QUALIFICATIONS:

　　Experience in a Help Desk or User Support environment

　　PC hardware/software, server hardware and latest operating systems, network connectivity and communications

　　Knowledge of Windows 7 through Windows 10 and the ability to install integrate and support these operating systems.

　　Ability to troubleshoot SaaS based applications

　　Be able to install, maintain and troubleshoot MS Office 365 and MS Office 2016/2013/2010/2007

　　Administer Active Directory users and groups

　　Configuration, installation, integration and troubleshooting of various network devices such as printers, wireless access points

　　Strong Knowledge of internetworking concepts; TCP/IP, DHCP, DNS

　　Must possess a strong knowledge of client/server computing

　　Ability to quickly learn and follow complex procedures

　　Excellent communication, customer service, time management, and organizational skills

　　Professional verbal communication skills a must

　　Customer oriented, self-motivated, ambitious and dedicated team player

　　Custom Computer Specialists Offers:

　　Competitive salaries

　　Comprehensive benefits including:

　　Medical and dental plans

　　Company paid vision and short and long term disability plans

　　Flexible spending programs including Healthcare, Dependent Care, Transit and Parking

　　401K with employer match

　　Tuition reimbursement

　　Onsite fitness center (or gym membership reimbursement for client or satellite based employees)

　　Company paid life Insurance

　　Paid holidays and vacation

　　Technical certification gift card rewards program

　　Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!

　　EEO Statement:

　　Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact [email protected] or 631-864-6699.

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