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IT Technical/infrastructure Project Manager (ServiceNow)
IT Technical/infrastructure Project Manager (ServiceNow)-August 2024
Flexible / Remote
Aug 16, 2025
About IT Technical/infrastructure Project Manager (ServiceNow)

  Together we are powering the future of Higher Education

  Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,900 customers and reaching over 22 million students in 50+ countries. We are dedicated to helping Higher Ed thrive by transforming their institutions to agile, digitally connected campuses that enable student success.

  About the Opportunity

  The Technology Program Management & Service Operations team is hiring a Project Manager for our Cloud Service Management team to partner with Cloud Engineering and Operations, Product Management, R&D and business unit stakeholders across Ellucian to manage projects in our portfolio. This position is an individual contributor role. This role focuses on leading Product and Enterprise projects to achieve expected outcomes.

  About the Team

  The Cloud Engineering and Operations team is part of the Product Organization and Ellucian which is made up of Program Managers, Project Managers and Process Management teams. We work on internal and customer facing projects which are key to keeping our customers and internal teams on target for our transformation into a world-class SaaS provider. The team leads planning, execution, and delivery of commitments by driving project team accountability and transparency while continuously managing risks, driving actions and communicating with people across the organization about status, risks and needs. We run on honest dialogue, full transparency, and a shared understanding across stakeholders. We work with an agile mindset applying creativity and innovation to overcome challenges and deliver our work successfully.

  Where you will make an impact

  Facilitate delivery of projects by ensuring the team drives commitments to completion on time and with qualityTake responsibility for delivering not just a project but a solution - people, process and technologyOwn and manage communication within and across projects, ensuring transparency and buy in on key decisionsEnsure initiatives are managed to deliver expected outcomes. Proactively remove impediments to ensure successful delivery of team commitments. Drive issue resolution and risk mitigationUnderstand and apply standard project management and delivery methodology and project tracking standards to build effective plans and deliver quality solutionsTimely communication of project key objectives, critical path milestones, and overall project status to internal and external senior managementManage and facilitate effective work sessions such as project definition and goals, problem identification and solutioningManage priorities across multiple projects and customersAccomplish project goals within a matrix-management environmentAct with a sense of urgency, high level of quality, and a strong attention to detailPartner with stakeholders across the business to build positive relationships and outcomes

  What you will bring

  5+ years of related work experience including enterprise and technical projectsDirect experience leading projects which involve technical solutions, process improvement, organizational change managementWillingness to be a hands-on leader and dig into project details to improve understanding, implementation planning and communicationInquisitive drive to learn new systems and technology and seek innovative solutionsResults driven, collaborative individual with exceptional interpersonal, organizational, communication and negotiation skillsExperience and ability to influence without authorityWell-developed analytical skills to uncover insights and make recommendations for actionFocus on improvement and follow through to identify and facilitate improvement opportunities in support projectsExperience in the implementation of large projects, including ERPs or complex distributed application environmentsExperience with AWS projects and tools or similar Cloud productsKnowledge and experience in SDLC and Agile developmentSuperior verbal and written skills, excellent customer service, as well as high attention to detailHigher Ed experience is a plusProject Management Professional (PMP) certification or like experience

  What makes #Ellucianlife

  Comprehensive health coverage: family major medical expenses, dental and life insurance.Christmas bonus 30 daysSaving fundMonthly food coupon15 workdays vacationThrive Flex Program that allows you to contribute towards your health, financial or learning interests5 charitable days to support the community that supports usDiversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.Parental leaveEmployee referral bonuses to encourage the addition of great new people to the teamWe Foster a learning culture with:Tuition Reimbursement Assistance Professional development opportunities

  #LI-RB1

  #LI-Remote

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