Job Number 24014537

　　Job Category Rooms & Guest Services Operations

　　Location The Gritti Palace a Luxury Collection Hotel Venice, Campo Santa Maria del Giglio 2467, Venice, Benatky, Italy

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Non-Management

　　The Gritti Palace, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting for a Guest Experience Expert - Front Desk.

　　The Guest Experience Expert will report to the Front Desk Manager and she/he will be part of a Front Desk department.

　　This is a great opportunity to work in a place of exceptional art and elegance, where history and culture are met with renewed Venetian style. The Gritti is known for impassioned service, a delectable culinary experience and an intimate wellness haven. The reference point for the world's elite at international city events such as the Biennale, Carnival and the Venice Film Festival.

　　What we offer

　　Professional career progression at international level in 8000 Marriott hotels

　　Learning and development opportunities online, on the job and in class

　　Discounts on hotel rooms, gift shop items, food and beverage

　　Experienced management & motivated and engaging colleagues

　　Charity events, Wellbeing activities and voluntary work in the community of Venice through the TakeCare program

　　Canteen service and uniform

　　The impact you’ll make

　　First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

　　What you’ll do

　　Process guest check-ins, assigning rooms and activating room keys

　　Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns

　　Answer, respond to and process all guest calls, messages, questions or concerns

　　Give guests information and directions regarding property and local areas of interest

　　Process check-outs and resolving any disputed charges

　　Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques

　　Confirm reservations and cancellations, running daily reports on the number of arrivals and departures

　　Follow Standard Operating Procedures and brand identity guidelines at all time

　　What we’re looking for

　　Great storytelling skills in English and at least intermediate Italian (both writing and speaking)

　　Previous Front Office experience is a big plus

　　Understanding of rooms operations and luxury hospitality

　　Ideally, technical knowledge of Micros and Opera

　　A warm, people-oriented demeanor and a team-first attitude

　　Positive outlook and outgoing personality

　　Flexibility, problem-solving skills and multi-tasking ability

　　The ability to stand, sit or walk for extended periods of time across a work shift

　　Explore our very big world

　　As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

　　You’re welcomed here

　　Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

　　From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.