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Customer Support Representative
Customer Support Representative-April 2024
Tangier
Apr 30, 2025
ABOUT EATON
We’ve made a promise to improve the quality of life for people everywhere. We’re taking the lead on the most meaningful trends shaping the world today
10,000+ employees
Engineering, Manufacturing
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About Customer Support Representative

  Rejoignez Eaton et aidez-nous à développer des solutions innovantes en gestion d'énergie qui ont un réel impact sur l'environnement. Nous œuvrons pour que ce qui compte vraiment fonctionne. Pour en savoir plus, cliquez sur :

  https://www.youtube.com/watch?v=baa_aiJ4L7E

  Désirez-vous travailler au sein d'une entreprise globale dans laquelle nous donnons de l'importance à l'éthique, inclusion, la diversité et nos employés ?

  Vos Responsabilités:

  Être l'interface active entre les clients, les Product Sales Manager et l'entreprise en participant à l'acte commercial depuis la proposition de l'offre commerciale de prix en passant par le traitement de la commande, jusqu'à la gestion de la phase après vente.

  Saisie et traitement de commandes: échantillon, prototype, cadencement, remplacement, EDI, portails...Veiller au respect des conditions contractuelles Gestion des confirmations de la commande et assurer la revue de Backog du carnet de commandes Suivi de commandes client (statut, cadencement, avance, retard, modification, annulation, traitement des litiges prix sur les commandes)Gestion des litiges qualité, commande de remplacement, rapport 8D ainsi que la gestion des refacturationsAnalyse et Revue de commande clients (trairement des exigences clients), Elaborer les offres en prenant en compte les prix, les aspects techniques et le délai Suivi des offres (Statut)Gestion des flux d'information vers le client ou en interne Customer service Participer activement aux actions d'amélioration du service

  Qualifications:

  Bac +3/4 minimum issu d'une formation en école de commerce, ou en école de langue.2 ans d'expérience sur un poste similaire

  Skills:

  Très bonne communication et un bon esprit d'analyseParfaitement bilingue (Français et Anglais)Bonnes connaissances des outils bureautique et commeciaux ( Word, Excel, Powerpoint ....)Systéme ERP

  #LI-SA2

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