This role is located in one of our approved office locations in Seattle, WA.About Amazon MusicAmazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale.Want to own the tactical implementation of plans and projects that create an immediate impact on customers and businesses?As a Customer Success Manager with Music-Amazon Vendor Services, you will work with Amazon's top vendor partners, influencing processes and plans across their businesses on Amazon.com and improving end-customer experience. You will provide data driven strategic insights and ensure high operational standards. Your personal engagement, relationship building, and analytical skills are key to developing a trusted advisory relationship to guide and influence vendors to achieve their strategic and tactical goals.The Music Amazon Vendor Services Team works with Music studios supporting physical music growth, primarily CDs & Vinyl, on Amazon.Our goals include providing the best vendor experience, a rewarding Customer Success Manager experience, and ultimately to enhance the experience of our end customers. You will collaborate with a team of Customer Success Managers and Vendor Managers to innovate, continuously improve, learn, and grow for the benefit of both vendors and Amazon's millions of customers.The teams are supportive, engage regularly for fun events, and encourage each other in continuous improvement. Customer Success Managers have a clear path to roles across Amazon. We work hard to ensure your individual professional growth.Daily Roles and Responsibilities:Act as the primary point of contact and as the internal advocate for vendor issues, questions, requests, escalations, and concernsIdentify, advise, and execute strategic vendor priorities across marketing, merchandising, and supply chain managementInterface with multiple portals to develop product messaging on Amazon.com, monitor catalog inventory positions, and track sales performanceAnalyze data from multiple sources and present recommendations to vendors on trends and opportunitiesProvide support and strategic business recommendations while working with internal teams to ensure operational performanceDevelop and deliver reports to vendors specific to their needs and strategic growth goalsEducate vendors on tools, policies, processes, and relevant growth opportunities through Amazon programs and productsPitch promotional opportunities to help vendors drive revenue growth to meet their YoY goalsEngage multiple internal stakeholders to problem solve, surface defects, extract and analyze data, and drive continuous improvement for your vendors and the organizationIdentify, solve, and scale process improvements across the team and broader organizationManage challenging account goals, issues, and projectsWe are open to hiring candidates to work out of one of the following locations:Seattle, WA, USAExperience with Microsoft ExcelExperience analyzing data and best practices to assess performance drivers3+ years of professional wor