Location:  Lebanon, PA 17042

　　Job Summary:    Customer Service Specialist will be responsible for taxpayer calls and office walk-ins regarding inquiries about their accounts and/or taxes being collected.  Assist with other tasks to support the team, other business units, perform outbound calls, continue training, and increase professional development as required.

　　Primary Responsibilities:

　　Customer service provided in person or via the phone

　　Utilize knowledge of tax types collected by Keystone

　　Utilize knowledge of municipalities and school districts for which Keystone collects taxes

　　Ability to modify address changes and create new accounts in Keystone applications

　　Process payments for multiple tax types

　　Ability to sufficiently memo the Keystone taxpayer service applications

　　Expand job knowledge and develop expertise to progress forward in job development

　　Office Key holder

　　End of day delivery drop offs 

　　Secondary Responsibilities:

　　Demonstrated ability to listen and retain knowledge

　　Ability to accurately and attentively complete detailed tasks 

　　Keep  up to date regarding changes in daily responsibilities or job processes

　　Job Qualifications: 

　　Education, Experience, and Certifications

　　High school graduate or have an equivalency certificate (GED)

　　Associate’s or bachelor’s degree in related business major is a plus

　　Previous customer service call center experience is preferred

　　Knowledge, Skills, and Abilities

　　Bi-lingual in Spanish a plus

　　Moderate computer skills

　　Moderate level research

　　Problem-solving/Reasoning

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