Position Title: Customer Service

　　 Location: Mexico City

　　 Reports to: Supply Chain Head

　　About Coty Mexico

　　 Direct Reports: No

　　Coty is one of the world's largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics and skin and body care. Coty is the global leader in fragrance and number three in color cosmetics. Coty's products are sold in over 150 countries around the world.

　　The Role

　　Coty and its brands are committed to a range of social causes as well as seeking to minimize its impact on the environment. For additional information about Coty Inc., please visit www.coty.com

　　Customer service representatives help (CSR) is responsible for ensuring the daily processing of orders that arrive automatically and are generated manually, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their deliveries.

　　Key Responsibilities

　　Data entry and research as required to troubleshoot customer problem.

　　Managing EDI ordering process. Prepare product or service reports by collecting and analyzing customer information Escalating inquiries to the appropriate team, when necessary Checking product or service availability Passing customer feedback onto the product or sales team to improve the organization's offerings. Process credit notes.

　　Skills and Experience

　　Proven customer support experience or experience as a Client Service Representative. KPI's measure: Fill Rate, On time, OOS.. etc. SAP OTC module Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Lic. Administration, Ing. Transportation, Ing Industry English Fluently Excel advanced level. At least 3 years as CSR.