Customer Service Representative | Rockville, MD

　　Details:

　　· Location: Rockville, MD

　　· Monday – Friday

　　· 100% On-site

　　· 9am-5pm

　　· 6-month contract to hire

　　Why this company?

　　· We are hiring for a company that provides excellent benefits as well as a pay increase once permanent after the contract period! They also offer a hybrid work schedule after the contract period.

　　Necessary Skills

　　· 1 year of call center experience

　　· 1 year of data entry

　　· Office or administrative experience

　　· Typing 40+ words per minute

　　· Microsoft Office Suite comfortability

　　A day in the role…

　　· Ensuring that all applicants, recipients, spouses, attorneys, or other representatives receive extraordinary service when he or she is communicating via phone, fax, written correspondence, or email

　　· Handling some front desk/receptionist duties

　　· Contacting customers by phone or mail and in each communication providing empathetic and efficient service

　　· Answering incoming phone calls

　　· Documenting phone calls in Sharepoint

　　· Navigating and providing accurate information regarding the company websites

　　· Monitoring incoming calls and calls waiting

　　· Routing calls to appropriate individual or department when necessary

　　About Aston Carter:

　　Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

　　At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

　　Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] (%[email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.