Eaton's ES AMER ARS PDCAD division is currently seeking a Customer Quality Warranty Supervisor. This position will take place at our Eaton facility located in Arden, NC. Relocation assistance can be provided for qualifed candidates within the United States.

　　The Customer Quality Warranty Supervisor will develop and manage customer-facing and cross-functional relationships and lead a team of salaried professionals to assure timely and effective resolution of customer quality concerns with Eaton Power Distribution and Control Assemblies products. Additionally, the Customer Quality Warranty Supervisor will lead and contribute to the maintenance, continual improvement, and deployment of the Eaton Quality Management System elements relevant to the customer quality and warranty processes.

　　The expected annual salary range for this role is $88499.97 - $129799.96 a year.

　　Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

　　What you'll do:

　　Lead, support, and carry out processes and tasks to assure and improve customer quality and warranty support aligned to Eaton and site objectives and assuring customer satisfaction.Develop and nurture effective customer-facing and cross-functional relationships.Lead a team of warranty technicians. Provide coaching, direction, performance and development feedback, time and attendance, payroll, administrative and leadership support.Serve as a point of contact for all field service product quality escalations.Authorize warranty claims and return of products for replacement, evaluation, and failure analysis.Work seamlessly with engineering field services and project management teams to coordinate on-site customer activities.Coordinate field quality campaigns and other significant warranty projects.Measure key process performance metrics and own objectives to continually improve results.Own and support other evolving projects and responsibilities as assigned.Support the deployment and continual improvement of the Eaton Quality Management System

　　Qualifications:

　　Required (Basic) Qualifications:

　　Bachelor's degree from an accredited institution. Minimum 3 years of experience in a manufacturing quality function.Relocation assistance will be provided for candidates residing more than 50 miles from the Arden NC plant.Must be legally authorized to work in the United States without sponsorship now and in the future.

　　Preferred Qualifications:

　　Bachelor's degree in industrial, electrical, mechanical engineering or engineering technology.Experience in customer service and/or quality functional or supervisory roles.Knowledge of Eaton PDCA products (LVA, MVC, MVD) or electrical control equipment.

　　Skills:

　　Demonstrated project management, multi-tasking, effective team leadership skills and results.Experience coordinating team project efforts across functions and sites and remote locations.Experience with 8D, A3, or other analytical structured problem-solving methods.Experience with continuous improvement tools & methodsAbility to be the voice and advocate of Customer quality requirements, Eaton Electrical Sector and Asheville Quality Management System requirements.Ability to interact effectively in a multifunctional environment.Strong sense of customer service.Excellent communication skills and with technical subjects, both verbal and written.Demonstrated proficiency using digital tools, Microsoft Excel, other software applications and systems.

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　　We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

　　Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

　　We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.