Job Title

　　Customer Delivery Manager, Healthcare (New York)

　　Job Description

　　Customer Delivery Manager - NYC

　　As the Customer Delivery Manager, you will direct and guide the activities of customer delivery programs consisting of multiple and interdependent projects executed to contribute to the

　　program's delivery of its intended benefits.

　　You will lead multiple project teams, with people from different parts of the organization to deliver customer benefits and organizational objectives. Depending on the program's goal and

　　objectives, the program manager works for and collaborates with many stakeholders, cross-functional and cross-business, with a variety of expertise and responsibilities.

　　Your role:

　　• Single and overall responsible Program Manager for a specific Long-term Strategic Partnerships (LSP), long term service contracts, and/or other multi-year customer delivery programs

　　• Coordinate activities and decision making on behalf of the customer, Philips and the Working Groups

　　• Gain agreements on and achieving program goals and objectives, balancing and managing the program scope (including requirements), schedule, budget, quality, resources and risks

　　• Clearly outline expected program deliverables and project interdependencies

　　• Monitor the program detailing the expected outcomes and benefits, supported by well defined program approaches that are documented in a program charter

　　• Lead and coordinate program activities and resources across the program scope to enhance efficiency and effectiveness

　　• Build partnerships with the program's stakeholders (both internal and external), leverage them to achieve organizational goals, and able to influence their opinions and negotiate effective solutions

　　• Manage and monitor program and project activities, proactively assessing and responding to risks, spanning multiple projects and integrate projects progress /escalation reports (including suggested corrective actions) for the program steering team

　　• Integrate the projects' deliverables, outcomes, and benefits into the program's end product, services, or results, such that the program delivers its intended benefits

　　• Identify opportunities to help assigned customers/programs improve & provides leads for upsell and cross sell opportunities that help solve customer problems, thereby increasing customer lifetime value

　　• Maintain professional certifications

　　You're the right fit if:

　　• Bachelor's degree or equivalent combination of academic and relevant work experience

　　• Minimum 5 years of relevant working experience, including all aspects of project development and execution, demonstrating record of project management success, both in results achieved and in use of professional methodology, and experience working in programs, preferably supporting the program manager in program management activities in a Healthcare or related environment

　　• Expertise and experience with long term strategic partnerships from opportunity through delivery

　　• Project Management Certification (PMI or PMP) or equivalent is highly preferred

　　• In-depth knowledge in leading the implementation of technology and business process improvement projects

　　• Strong understanding of industry related business challenges, opportunities and internal/external trends related to technology management

　　• Strong understanding of the healthcare industry including clinical processes, workflows, and related technology

　　• Strong change management and influencing skills

　　• Six Sigma or Process/Continuous Improvement experience is highly preferred

　　Travel Requirements:

　　As the Customer Delivery Manager, you will be required to occasionally travel, including overnight travel, within the assigned territory. Ability to travel to the customer site(s) or identified locations for meetings required; candidates need to be within reasonable commuting distance to customer site(s). Company relocation benefits will not be provided for this position.

　　US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa

　　 Philips Transparency Details

　　The pay range for this position is $99,645.00 to $183,960.00 annually . The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity .

　　In addition, other compensation, such as a n annual incentive bonus, sales commission or long-term incentives may be offered . Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more . Details about our benefits can be found here .

　　At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case .

　　About Philips

　　We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

　　• Learn more about our business .

　　• Discover our rich and exciting history .

　　• Learn more about our purpose .

　　If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .

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　　Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.