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Customer Account Lead II (Remote Eligible)
Customer Account Lead II (Remote Eligible)-January 2024
Mason
Jan 15, 2026
About Customer Account Lead II (Remote Eligible)

  The North America Retail (NAR) Regional Grocery team's purpose is to win through executional excellence, differential retailer partnerships and collaboration with operating unit (OU) partners. We are winning by elevating our influence across a diverse set of customers, with a focus on differential growth across key strategic retailers. We cultivate and inspire the next generation of agile and accountable business leaders with opportunities for total portfolio management and people leadership in role while developing general management capabilities. We compete effectively with a focus on prioritization, simplification, process efficiency and we leverage our enterprise capabilities to lead our retailers into the future. Our teams cultivate a culture of inclusion, belonging, and continuous learning.The NAR Regional Grocery team is seeking multiple Customer Account Lead II (CAL II) who own a group of Customers. As a CAL II you will work closely with the Key Account Manager (KAM) to drive incremental volume growth and sustain existing volume by establishing business relationships with buyers. Your primary focus is to understand customer strategies and link them to GMI's brand strategies with the goal of driving profitable RNS and growing share.We are looking for candidates with a growth mindset and who are willing to lean in and take risks. Your ability to pivot quickly and collaborate with our customers to develop strategic plans will be critical to your success in this role.LOCATIONThis role is remote eligible, with the preference to be near one of the below locations, and may require travel based on customer need and your proximity to market.Eastern (Philadelphia, PA)Kroger (Cincinnati, OH)Walmart (Rogers, AR)Western (Phoenix, AZ)GMI World Headquarters (Minneapolis, MN)KEY ACCOUNTABILITIESSELLING EXPERTISE & LEADERSHIPDevelop and maintain effective customer relationships.Drive winning strategies for promotion, distribution, and shelf management.Understands customer needs and links them to GMI's product brand strategies to develop mutually beneficial omni-channel business plans.Own Trade Planner and Ave for all businesses at the above groups.Leverage established GMI Sales processes to establish objectives, engage the customer, explore customer interests, explain solutions, and execute commitments.Gain new product acceptance and merchandising levels in alignment with selling goals.Work with ICS/ team on supply chain initiativesEXECUTIONAL EXCELLENCETakes personal accountability and ownership for results, deeply understands consumers, delivers market leading innovation, and prioritizes what's important.Meet annual sales targets by leveraging GMI trade strategy and maintaining accurate planning and spending information in the trade planning system.Collaborate with internal teams to develop promotional offers that reflect national trade strategies and optimize GMI resources.PROBLEM SOLVING & ANALYTICSReview / analyze promotions to ensure positive RNS and profit return.Leverage regional/national resources to assist with category management selling stories to drive GMI growth and distribution.Leverage enterprise-wide problem-solving tools, like SRMBe curious and try new ways of working.MINIMUM QUALIFICATIONSBachelor's Degree required.Minimum 2 years of relevant industry experience in sales, account management, trade funding, category management or other relevant experienceSuccessful demonstration of analytical skills using various data sources (e.g., Nielsen, IRI, CPM, sales data)Must be proficient in software packages (Microsoft Excel and PowerPoint)In market presence requiredPREFERRED QUALIFICATIONSStrong Communication skillsKnowledge of systems (Trade Planner AVE, RNS reporting, SRM tools)ADDITIONAL CONSID

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