Job Number 23221520

　　Job Category Food and Beverage & Culinary

　　Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Management

　　JOB SUMMARY

　　The Director, Food and Beverage, Global Residential Operations, serves as a business leader within the Global Food & Beverage business unit with dedicated support and dual reporting into the Global Residential Operations team. The Director owns relationship with above property F&B leaders, develops and maintains Residences bar/beverage standards, facilitates pre-opening quarterly reporting with continent leaders, maintains all residences food and beverage: guides, brand standards, manages pre-opening process, researches technology options and implements where appliable, manages F&B profit and loss balances, creates strategies for improvement, liaison between above property culinary teams and property teams, develops tools and resources, manages relationship with food vendors, facilitates F&B audits and develops strategies for reporting and process improvement and performs property visits.

　　Responsibilities also includes the creation and execution of F&B programs to Marriott’s residential portfolio of brands globally with the intent to deliver outstanding outcomes in the Owner Engagement Survey. Delivering a deep focus on F&B innovation, strategy, and operations, this leader provides creativity, discipline expertise and connectivity to drive F&B relevance and performance while ensuring best practice sharing across the Continents, Brands, and Discipline.

　　The Director will demonstrate a passion for designing relevant and either revenue generating or fiscally responsible, Owner, Member and guest experiences and is responsible for leading the overall execution and development of products and/or services. This role is accountable for facilitating the process of product development and enhancement by creating new products and services and evolving existing products and services.

　　The Director leads and collaborates with cross-functional project teams, including global design, to design new concepts and refine existing features to continually improve adoption and the overall experience. Leveraging market research, trends, and insights, this role creates exceptional, cutting-edge F&B experiences across and in support of Continent, Discipline and Brand endorsed projects.

　　Candidate should be comfortable participating in all parts of a residence and luxury fractional club-centered design process (i.e., ideation, proof of concept, build, pilot, design review, and deployment) and also in creating deliverables at varying levels of fidelity: from quickly capturing a concept’s value proposition to creating final products and services. She/he performs at an independent, self-directed level with the ability to handle daily decisions.

　　Key accountabilities include:

　　Reviewing and approving design and renovation plans with key executives.

　　Partnering with Brand, Discipline, Continent and corporate sponsor to provide innovative solutions that drive the Owner and Member experience in support of strategic growth goals while maintaining their fiduciary responsibility to the business unit, homeowners associations and legal agreements.

　　Leading collaborative product and service development, design integrity standards, and lessons learned.

　　Staying abreast of current business processes and demands, and provide direction to change project course, and lead implementing approved changes as required.

　　Managing the relationship and the work of external consultants along with collaboration of on property teams; ensuring the integrity of the concept and design development processes and reporting progress to internal stakeholders.

　　Managing the relationships with 3 rd party restaurant operators, providing guidance related to minimum standards and auditing execution and outcomes. Liaising between operator and Marriott’s legal team.

　　CANDIDATE PROFILE

　　Education and Experience preferred

　　Bachelor’s degree in hotel management, culinary arts, or related field, or an equivalent combination of education and experience from which comparable skills and knowledge can be acquired. Advanced degree or MBA is a plus.

　　7+ years of business management leadership experience within the Food and Beverage discipline, including MI FOH Restaurant and Bar Experience; leadership experience in free-standing, chef-driven, independent restaurant and bar operations additionally preferred.

　　Proven experience introducing and implementing creative concepts and ideas, as well as concept through final delivery in the F&B space. Ability to articulate new concepts clearly and in a compelling way, visually and through narrative.

　　Expertise in reading and interpreting blue prints and floor plans for restaurants, bars, and kitchens.

　　Must have strong knowledge and expertise with all aspects of Food & Beverage. Recognizes superior quality products, presentations, and flavor profiles.

　　Progressively responsible work experience in Food & Beverage/Hotels leading the Restaurant & Bar Operations. Department Head positions required. Corporate experience preferred.

　　Ability to lead in a matrix organization; leverage matrixed resources.

　　Possess excellent project management and change management skills

　　Ability to independently manage multiple projects and competing priorities.

　　Track record of putting in place strong systems and processes to effectively implement and execute multiple programs.

　　Must be a self-starter who can work independently and be a strong team player that contributes to the effectiveness of the broader MI team, with understanding of the long-term strategies.

　　Proven success prioritizing and managing multiple projects and stakeholders simultaneously.

　　Possess strong oral and written communication skills, excellent interpersonal skills; able to collaborate effectively with Executive Committee Members, Regional Team Members, and Key Stakeholders. Ability to positively influences without direct authority.

　　Ability to manage in a culturally diverse work environment and is a champion for diversity effectiveness in the organization.

　　Strong operational experience with the ability to translate to broader platforms.

　　Ability to analyze and react to creative trends across multiple hospitality disciplines.

　　EXPECTED CONTRIBUTIONS

　　Strategic Leadership & Design & Development

　　Influences and collaborates with the property teams, continent leaders, residences developers, global residential operations team and above property food and beverage leadership teams related to the repositioning of Food & Beverage as needed. Acts as a liaison and resource for Club and Residences property leaders, and global design by participating in project kick-off and milestone meetings as required.

　　Engages industry and internal resources to develop concepts and programs that are aligned with the Four Pillars of Operational Excellence and appropriately designed to deliver sustainable competitive advantage.

　　Innovates boldly, including efforts as part of any continent-led project, and supports Brand Segment leads and Continent leaders in F&B program development.

　　Challenges status quo in identifying and trying new approaches and ideas, leveraging innovation processes and design thinking to drive experimentation, fast failure and constant learning.

　　Driving for Results

　　Meets financial objectives by forecasting budget/resource requirements, preparing project budgets, scheduling expenditures, analyzing variances, and initiating corrective actions. Ensures revenue and Owner and Member satisfaction goals are met.

　　Accountable for developing and maintaining project and initiative budgets.

　　Leads the seamless transition of projects from the pre-opening phase to the management phase and works to build communication and systems that enable effective cross-functional workstreams. Works effectively with multiple stakeholders across Discipline / Brand / Continent to build productive relationships and maximize successful outcomes.

　　Translates requirements into compelling Owner or Member driven and profitable product or service solutions; delivers high quality design solutions and tailor global products and services; takes a concept from initial idea all the way through to a production ready product or service.

　　Managing Execution

　　Leads a team that designs, develops, and executes assigned renovation projects and new F&B initiatives which drive relevance and returns.

　　Facilitates and tracks project timelines; drives accountability with internal and external stakeholders during project lifecycles.

　　Advises and approves front of the house and back of the house designs global design to create Restaurants & Bars that are operationally efficient, on brand strategy, and market relevant.

　　Collaborates with GRO, residences continent leaders and property leaders and stakeholders to pull concepts through to fruition via regular critical path calls and project activations.

　　Leads F&B initiative execution with creativity in problem-solving, content development, program branding and communication to ensure relevant, emotionally engaging F&B programs, restaurant, and bar programs.

　　Conducts research and trend analysis pertinent to the development of the project(s) assigned, to influence stakeholders on innovative opportunities with minimal operational disruption.

　　Provides technical and business expertise to guide properties in achieving optimum performance in the balanced scorecard goals.

　　Manages discipline initiatives as appropriate including training, property visits, and ad hoc requests.

　　Manages communication strategy with GRO, F&B, A&C and Continent Leaders to ensure brand pillars are threaded through new development and renovations, ensures consistency in messages (written, visual, audio) that are generated by the project and ensure that those messages support the overall Global Residential Operations key success factors.

　　Maintains strong and professional working relationship with key stakeholders, including Owners, Members, property leaders and corporate support teams.

　　Champions a club and residences-centric design environment that increases Owner and Member engagement and drives brand awareness through continuous enhancement, collaboration, and innovation.

　　Consistently demonstrates unparalleled subject matter expertise in all things F&B, including all Marriott F&B processes and branded programs.

　　Enhances department and organization reputation by accepting ownership for accomplishing new and different tasks to respond to changing priorities and exploring opportunities to add value to job accomplishments.

　　Approximately 50% travel required.

　　Perform other duties as assigned

　　Discipline / Brand / Continent Leadership and Collaboration

　　Demonstrates leadership, maturity and efficiency when managing projects across multiple stakeholders in high pressure environments.

　　Provides regular updates and communicates project or initiative progress clearly and effectively to keep leaders aware and aligned relative to project progress.

　　Effectively manages multiple, complex projects which may originate from Discipline, Brand and Continent, balancing focus, capacity, and resourcing to deliver against expectations.

　　Works effectively with multiple stakeholders across Discipline / Brand / Continent to build productive relationships and maximize successful outcomes.

　　Understands industry trends underway and their implications for the F&B discipline and our brands.

　　Applies innovation principles and practices around collaboration, co-creation, and creativity to deliver expansive ideas and operational solutions.

　　Demonstrates confidence and leadership in bringing new, provocative ideas forward which expand thinking and lead to more innovative outcomes which drive relevance and returns.

　　Demonstrates creativity in problem-solving, content development, program branding and communication to ensure relevant, emotionally engaging F&B programs, restaurant, and bar programs.

　　Leads and learns constantly through collaborating with team members within and beyond the team, and within and beyond the hospitality segment.

　　MANAGEMENT COMPETENCIES

　　Leadership

　　Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

　　Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action.

　　Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.

　　Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

　　Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

　　Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

　　Managing Execution

　　Building a Successful Team -Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.

　　Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

　　Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

　　Building Relationships

　　Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

　　Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

　　Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

　　Generating Talent and Organizational Capability

　　Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

　　Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

　　Learning and Applying Professional Expertise

　　Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

　　Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

　　Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

　　Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

　　Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

　　Reading Comprehension - Understands written sentences and paragraphs in work related documents.

　　Writing - Communicates effectively in writing as appropriate for the needs of the audience.

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.