About this role:

　　Wells Fargo is seeking a Commercial Loan Servicing Representative.

　　In this role, you will:Support internal and external customers with inquiries and complaints regarding loan servicing needsMonitor loan system and resolve customer issues, and process complex transactions onlinePerform moderately complex administrative, transactional, operational and customer support tasksAct as primary loan servicing contact that involve construction monitoring and disbursementsMonitor collateral and preparing payoff letters, releasing collateralAudit loan systems of record for new loan setups, modifications and data input, and customer research and billingReceive direction from supervisors, and escalate non-routine customer concerns to experienced individualsCollaborate and consult with peers, colleagues and managers to resolve issues and achieve goalsInteract with internal customersReceive direction from leadersExercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirementsRequired Qualifications:

　　Experience in Commercial Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired Qualifications:Serves as Operational Relationship Manager for clients within their portfolioIdentify ways to improve loan processing within established proceduresProcessing correspondence received Reviewing inbox and resolving Customer inquiries and fulfilling requestsGeneral operations reporting on assigned portfolioProcessing of Transfer of contracts between entitiesProcessing various contract changes such as addresses lease copies, effective dates, etc.Creates manual invoices for specific customers that require specialized information that cannot be provided through a system generated invoice. Communicate daily with client, RMs, collectors, and all department managers through phone, email and in personCreates manual invoices for specific customers that require specialized information that cannot be provided through a system generated invoice. Communicate daily with client, RMs, collectors, and all department managers through phone, email and in personJob Expectations:Bachelor's degree More than 2years relevant working experience in Commercial Loan Servicing, Collections or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationBusiness and accounting Skills (concept of Debit and Credit)Excellent English comprehension, written and verbal communication skills, and interpersonal skillsGood problem solving and analytical skills & ability to accurately process high volumes of work within established deadlinesStrong Organizations skills - detail orientedSound risk management mindset and good understanding of complianceProficient in MS Office especially MS ExcelAble to perform work and report on PH public holidays if falling on Mondays to Fridays including Christmas and New Year's eveAmenable to work on US shift: 9PM to 6AMKnowledge GAAP Accounting Quick learner Highly motivated individual who is able to work well independently and in a team environmentAbility to recognize and escalate issues to management for any process breachesAbility to multitask to accomplish tasks and meet deadlines effectivelyAbility to work quickly & accurately while maintaining acceptable standards of workmanshipFlexibility to stretch to accomplish projects timelyCollections

　　Customer Care

　　SBO Servicing

　　Commercial Loan Servicing: Covers jobs responsible for activities related to servicing of commercial loan transactions according to bank policies, procedures, and regulatory requirements. This can include customer/client modifications, account maintenance, rebookings, and purchased receivables management, receivables collections to ensure accuracy through life of transaction.

　　We Value Diversity

　　At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

　　Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

　　Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

　　Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

　　Drug and Alcohol Policy

　　Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.