Client Support Analyst - Remote

　　About the Role

　　A passionate, energetic, and curious Client Support Analyst will support our European insurance business in servicing clients and members by helping to solve for their mission critical needs. They are responsible for handling front line inquiries and will leverage creative, problem-solving techniques to diagnose, escalate and resolve client issues

　　This role will coordinate activity across various internal and external functions and partners to respond to customer, client and broker requirements and queries, and continually support process development to exceed client requirements. This role will also support projects to enable streamlined internal processes, as well as advances the way in which partners work with the business and supports customers, and as we bring on new partners to meet regulatory and client needs. This role will require the successful candidate to develop relationships with core functional partners (internally and externally), requiring strong organisation skills, effective communication skills and an ability to think critically and solve problems and turn opportunities into reality.

　　Primary responsibilities of the Client Support Analyst:

　　Build and maintain long term relationships with key internal & external function Act as a liaison between Clients for member issues Thoroughly know client benefits and be the internal source for clarification with provider and member calls and claims Diagnose and help resolve customer issues, thinking creatively about workarounds or alternative solutions if a direct feature or workflow is not readily available Liaison with internal departments to ensure processes are being followed and goals met related to client and member handling Develop insights on member pain points and opportunities to work collaboratively across internal teams to influence product design, operational improvements Identify opportunities in processes and work with the team to develop and implement solutions across UnitedHealthcare Global organisation Anticipate customer needs and proactively develops solutions to meet them Provide explanations and information to others on issues Take lead / set up meeting on claim/call issues that are tied to systemic operational issues Be familiar with the client's internal operational changes, adjustments and share insight with Client Relationship Team Support implementation of new services and programs to suit client needs Identify operational trends and share with internal stakeholders Coordinate with Eligibility analyst to identify possible improvements and resolve issues Thoroughly document issues, help expand and maintain our Knowledge Center and escalate issues where necessary Act as a back to the Implementation and Enrolment Team to support activities during peak periods.

　　You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

　　Required qualifications:

　　Client management/administration support Collaboration skills to manage projects and process improvement initiatives Demonstrate ability to improve processes and workflows Demonstrate independent, structured, and critical thinking skills Track record of problem-solving success in matrixed organization Eagerness to build towards operational efficiency, even if that means changing the status quo Proven presentation (written, verbal, EQ) skills

　　Preferred Qualifications:

　　Professional experience in international health care industry an advantage Strong interpersonal skills, establishing rapport and working well with others in matrix organization; stakeholder management Excellent presentation (material preparation and communication) skills Understanding of insurance products, plans, processes, and programs

　　Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

　　All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy.

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

　　#RPO