Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions. Our mission to create the best insurance experience possible.

　　Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C company offering the stability of a large, profitable and growing company combined with a small-company entrepreneurial spirit. Our purpose-driven ethos provides team members with opportunities to contribute, develop, and belong.

　　As a Business Implementation Manager you will direct the efforts of resources and assist in the support and development of Commercial lines (including WC) business implementation strategy. This position exists in order to responsibly handle the portfolio for projects including management of the project schedule, cost, and quality of the total portfolio.

　　Preferred location: This is a hybrid position working from our Home Office in San Diego, but open to consider exceptional candidates for remote work arrangement.

　　WHAT YOU WILL DO

　　Identifies business needs with stakeholders and delivers on IT improvements.

　　Recommends and implements policies, processes, and tracking mechanisms to be used by staff. Ensures that projects achieve objectives and are executed in a timely manner. Reviews and approves project estimates and statements of work for large and complex efforts or those which have a significant business impact regardless of size. Facilitates discussions with business and technical stakeholders throughout the requirements definition and functional design process for large projects or those with significant business impact. Reviews and approves user training plans for the largest/most complex projects.

　　Oversees major change analysis activities.

　　Serves as the final appeals point for escalated change control issues. Collaborates with appropriate parties to bring complex change control issues to a reasonable resolution. Communicates the results of these decisions to all affected stakeholders. Provides strategic view of the impact of various training efforts and assesses impact on the distribution force. Conducts impact analysis stating company and enterprise implications.

　　Future opportunity to develop and lead a team of professionals to ensure daily operational success.

　　Provides daily direction to the team. Communicates Mission, Values, and other organization operating principles to direct reports. Establishes and maintains the overall work cadence and, in partnership with Department leadership, ensures performance and outcomes strive for excellence in delivery and customer experience. Ensures that the entire team is engaged and that leadership practices encourage development, recognition, and retention. Establishes and adheres to hiring criteria, on-boarding, and training requirements for incoming staff. Oversees the performance management and development process for the team and performs performance management duties, development planning and coaching for direct reports. Acts as a resource for team members to answer questions and solve complex problems. Manages budget, technology and other resources, workload, and customer requests for Department services. Ensures adherence to all Company policies and procedures and Compliance responsibilities. Ensures data quality, adherence to IT security guidelines, profitability and other risk-related metrics for self and members of the team.

　　Establishes performance objectives for department staff and reports on accomplishments.

　　Directs and monitors the efforts of business analysts on project work plans. Manages project timelines for multiple efforts within the portfolio. Provides oversight and direction to business analysts on the approach, structure, and content for design review sessions. Facilitates and participates in user acceptance testing. Leads the effort to obtain agreement from the business owners on desired user documentation.

　　SUPERVISORY RESPONSIBILITIES

　　Individual contributor role with the potential for future direct supervision of employees.

　　Directly supervises employees within the Business Implementation team and carries out supervisory responsibilities in accordance with company policies and applicable laws. These responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; conducting performance and salary reviews; rewarding and disciplining employees; addressing complaints and resolving problems; coaching, mentoring, and developing team members to further their skills and knowledge; creating and monitoring development plans; setting performance expectations/goals; forecasting staffing needs and planning for peak times and absences; enforcing department policies and procedures.

　　WHAT YOU BRING TO THE ROLE

　　Bachelor's degree from four-year college or university in Business, Computer Science, or related field. Minimum 10 years of experience managing multiple complex, large-scale, high risk business analysis projects. Minimum 3 years of experience managing a department operating budget and direct reports is desirable. PMP certification in project management or successful completion of a recognized project management curriculum highly preferred. CPCU designation a plus.

　　KNOWLEDGE AND SKILLS

　　Working knowledge managing multiple complex, large-scale, high-risk business analysis projects. Advanced skills in project management processes, tools and techniques, and analyzing/improving business processes with a technology solution. Strong leadership, negotiation, presentation and communication skills, competencies in analytical thinking, decision-making, strategic orientation, and results orientation. Demonstrated competency in managing, mentoring, and developing staff. Proven experience in managing financial and technology resources. Extensive knowledge of the insurance business and industry.

　　WORK ENVIRONMENT

　　This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment. Requires minimal to moderate level of travel.

　　COMPENSATION

　　The salary range listed for this position, $99,166.86 to $167,238.07, is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors such as skills, experience and/or education. In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. We typically do not hire towards the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package outlined below.

　　WHY JOIN ICW GROUP?

　　Challenging work and the ability to make a difference You will have a voice and feel a sense of belonging We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match Bonus potential for all positions Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year) 10 paid holidays throughout the calendar year Want to continue learning? We'll support you 100%

　　ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

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