GENERAL SUMMARY:

　　This position can be located at either the Boulder County Campus in Longmont,CO or the Westminster Campus in Westminster, CO. Please indicate yourcampus(es) of interest when submitting your application.

　　Who We AreWith three campuses along Colorado's Front Range, FRCC is the state's largestcommunity college. We enroll close to 28,000 students annually from ourdiverse service area, which offers a variety of cultural and recreationalactivities.

　　Each year approximately 5,000 FRCC students transfer to four-year universitiesand FRCC offers more than 36 career training programs that prepare studentsfor immediate employment and rewarding careers. Last year, more than 5,000high school students took concurrent enrollment classes with us, earningcollege credit without having to pay college tuition. And we were recentlyranked as one of the "Top Online Colleges" in the country by Newsweek.

　　One of FRCC's main goals is to offer educational excellence for everyone. Thecollege's strong commitment to student success means we start by creating aninclusive and equitable environment one where both students and employees feelthey belong and are supported. FRCC's focus on diversity, equity and inclusionis woven into the fabric of our college conversations and decision-makingprocesses. We are actively seeking to hire a workforce that reflects thediversity of our student body.

　　The college is also an emerging Hispanic Serving Institution. For us, becomingan HSI is an intentional commitment to being a college where our Latinx (andother historically marginalized) students thrive.

　　FRCC employees and leaders work hard to create a culture of collaboration,innovation and pride. We're looking to hire people who share thesevalues along with our commitment to student success, equity and excellence.

　　Who You AreAs a Bilingual Financial Aid Advisor, you will help students achieve theireducational goals by advising them on financial aid options and resources. Youwill support the mission of Front Range Community College (FRCC) by creating asuperior student experience; reducing barriers to success, ensuring allstudents experience a strong start at FRCC as well as supporting the College'sstrategic priorities around Equity, Inclusion, and Diversity.

　　You will be responsible for providing the highest quality of customer servicethrough the dissemination of accurate and timely information. This includescounseling students, families, faculty and staff about financial aid relatedservices in person, over the phone and via email.

　　You will have the opportunity to work remotely occasionally, but this positiondoes require a strong on-campus presence and will need to travel to all threeFRCC campuses.

　　Please note: You need to be a Colorado resident on your first day ofemployment.

　　SALARY: $52,605 - $55,235/annually

　　BENEFITS: Please visit here to find more information about APT & FacultyBenefits: https://internal.cccs.edu/human-resources/employee-benefits/ .

　　SELECTION PROCESS: Position will remain open until filled with a prioritydeadline of January 28, 2024. This posting may be used to fill multiple orsimilar positions.

　　Preliminary screening will be made on the basis of completed applicationpackage submitted by candidate. In your application please include a resumeand cover letter that specifically addresses how your background andexperience align with requirements, qualification and responsibilities of theBilingual Financial Aid Service Advisor.

　　Primary DutiesCommunication

　　Communicate with students and their families in both Spanish and English, toensure a clear understanding of the financial aid process, includingdisseminating general and specific information regarding financial aidapplication procedures, financial aid programs, eligibility and other itemspertaining to financial aid for students and their families.Interaction may be in person, by phone, or via written correspondence,including email.Customer Service and AssistanceAssist students with resolution of financial aid issues and disputes with anequity lens by listening, questioning, ascertaining, consulting, evaluatingand analyzing data from available systems and document imaging.Consult with subject matter experts or supervisor to acquire additionalknowledge in resolution of student issues, when appropriate.Outreach EffortsActively participate in and assist with college-wide outreach campaigns andactivities.Call and email large groups of students for action items that include but arenot limited to financial aid requirements, FAFSA completion, unpaid balances,and special circumstances.Provide equitable financial aid presentations in both Spanish and English forlarge and small groups supporting FAFSA workshops and/or completion events,both on campus and in the communities where applicable.Be able to travel and work outside of normal working hours, such as eveningsand weekends, for campaigns and outreach activities.