Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG

　　 Description & Qualifications

　　Description

　　• 8+ years of experience in payroll operations with in-house processing and a minimum of 3 years of supervisory experience

　　• Excellent understanding of end-to-end US payroll processes

　　• Must have the ability to manage difficult customer communications and the ability to build strong working relationships both internally and externally.

　　• Ensures that timely and accurate monthly reporting information is sent to appropriate departments.

　　• manages and leads the payroll team with the goal of implementing best practices and building a world-class organization.

　　• Have a thorough understanding of internal controls as they relate to payroll functions.

　　• Mentoring people, monitoring processes, and insuring technology is leveraged to exceed customer SLAs

　　• Should be able to get the deliverables met by the team at the expected level or more.

　　• Should be able to review and finalize the RCA, ensuring occurrence is controlled and improvement is displayed.

　　• Excellent understanding of end-to-end US payroll processes

　　• manages and leads the payroll team with the goal of implementing best practices and building a world-class organization.

　　• To assist and encourage team members to submit process innovation ideas as per the assigned goals, ensure team members submit at least one process improvement idea per quarter.

　　• To drive process innovation and assist and encourage team members to submit process innovation ideas as per the assigned goal.

　　• Responsible for hiring, training, development, and all people-related aspects of leading a high-performing team.

　　• Conduct one-on-one meetings with the team, provide coaching, and provide performance reviews.

　　• Address any performance issues right away to ensure employees are aware of them and have the chance to improve.

　　• Focus on the development of each team member individually.

　　• Problem-solving, time management, and priority-setting skills

　　• Strong judgment with the ability to multi-task and effectively deal with projects as well as tactical and operational details

　　• results- and customer-oriented individual who possesses a positive can-do attitude and is continually striving for excellence.

　　• Problem-solving, time management and priority-setting skills

　　• Establish and maintain exceptional business relationships with internal stakeholders while working collaboratively.

　　• To ensure all KPI Targets are met for the team

　　• Generate operational metrics to communicate and manage the performance of the team

　　• Maintain regular contact with stakeholders to solicit feedback and identify potential areas for growth.

　　Qualifications

　　Required Qualifications:

　　(Knowledge, Skills and Abilities)

　　• Ability to lead and influence team members and partners without direct reporting authority

　　• Commitment to excellence and high standards

　　• Excellent written and oral communication skills

　　• Strong organizational, problem-solving, and analytical skills

　　• Ability to manage priorities and workflow.

　　• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

　　• Acute attention to detail

　　• Advanced knowledge using the Microsoft Office Suite of software to include Outlook, Word, and Excel, including VLOOKUP, formulas, and data analysis.

　　• Experience with UKGPro

　　• Strong interpersonal skills

　　• Ability to understand and follow written and verbal instructions

　　• Ability to collaborate effectively with a diversity of individuals at all organizational levels.

　　• Proven track record of customer stabilization and subject matter expertise over multiple customers of varying complexity

　　• Leads by example.

　　• A strong background in customer service is required.

　　• Analyze financial data.

　　• Coordinate multiple tasks simultaneously.

　　(Experience, Education, Certification, License and Training)

　　• Bachelor's or equivalent and three to five related experiences, or an equivalent combination of education and experience.

　　Preferred Qualifications:

　　• Advanced knowledge of US and Canadian payroll laws

　　• FPC or CPP is a plus.

　　 EEO Statement

　　Equal Opportunity Employer

　　Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

　　View The EEO Know Your Rights poster and its supplement.

　　View the Pay Transparency Nondiscrimination Provision

　　UKG participates in E-Verify. View the E-Verify posters here .

　　 Disability Accommodation

　　For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].