Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building. Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare's greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve. Location: Position is hybrid, and office is located in Downtown Minneapolis. Current expectation is that employees are in the Minneapolis office two days per week (currently Tues & Wed) with additional potential days as needed for special events. Overview: The Accounts Receivable Specialist will be expected to consistently provide excellent customer service to accounts, while representing the needs Inovalon Provider. The Accounts Receivable Specialist is responsible for supporting customers, assisting with their accounts receivable activity. This position will review sales order forms, invoicing and payment history, automatic payment portal configurations and internal support cases to answer customer inquiries. Duties and Responsibilities: Assist customers with accounts receivable activity inquiries; Manage inbound call queues and emailed support cases; Enroll customers in automatic payment portal processing and one-time payments; Review sales order forms, billing and payment history, and internal support cases; Update customer demographic changes and invoice delivery methods; Deliver ACH enrollment and W-9 forms per customer request; Troubleshoot issues, escalate where needed, and follow up promptly to ensure client expectations are exceeded; Advocate customer needs/issues cross-departmentally; Maintain compliance with Inovalon's policies, procedures and mission statement; Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company; Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function; and We reserve the right to change this job description from time to time as business needs dictate and will provide notice of such. Job Requirements: Minimum of 1 year of customer service experience; Minimum of 1 year of experience with Microsoft Office Suite; Minimum of 1 year of experience of call center experience; Prefer experience with Great Plains and Salesforce; Prefer accounts receivable experience; and Prefer collections experience. Education: Associates Degree in accounting, finance or business administration or equivalent experience required Physical Demands and Work Environment: Sedentary work (i.e. sitting for long periods of time); Exerting up to 10 pounds of force occasionally and/or negligible amount of force; Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions; The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. Base Compensation Range $17.02 $23 USD Studies have shown that women and people of color are less likely t apply for jobs unless they believe they meet every one of the qualifications listed in a job description. If you don't meet every qualification listed but are excited about our mission and the work described, we encourage you to apply regardless. Inovalon is most interested in finding the best candidate for the job and you may be just the right person for this or other roles. By embracing diversity, equity and inclusion we enhance our work environment and drive business success. Inovalon strives to reflect the diversity of the communities where we operate and of our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth. Inovalon is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement. The Company maintains a drug free work environment for all of its associates, which includes employees, contractors and vendors. It is unlawful for associates to manufacture, sell, distribute, dispense, possess or use any controlled substance or marijuana in the workplace and doing so will result in disciplinary action, up to and including termination of employment or the contracted relationship. To review the legal requirements, including all labor law posters, please visit this Inovalon provides equal employment opportunities (EEO) to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.