Job Family: Customer Services

Req ID: 438772

About Us

Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop new and highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics in order to deliver better products in the increasingly complex world of chip, board and system design.

Can you create meaningful business relationships with customers? Do you understand how to build real value through EDA software solutions? If that's a yes, then you could be at the heart of our EDA sales organization.

Position Overview

The Siemens EDA Global Support team is seeking a dynamic, Support Application Engineer for the Xpedition Enterprise tools suite with emphasis on EDM Server and data management. Building on EDA experience and system administration skills, this individual will serve as a key member of an award-winning Electronic Design Automation technical support team committed to providing excellent technical support. They will work directly with internal and external customers to resolve tool issues, partner with account teams to educate users and grow product usage and create knowledge content for the web-based support portal.

Responsibilities include, but are not limited to the following activities:

Proactively assist customers to become productive with the Xpedition EDM Server and its related tools.

Help customers achieve project deadlines by providing support by phone, electronic means or on-site.

Engage with existing customers to understand and provide guidance for the implementation and maintenance of the Xpedition EDM Server and related design flow tools.

Assist account teams with struggling customers to overcome challenges.

Interface with customers and Electronic Board Systems engineering and provide feedback in both directions.

Regularly participate in meetings and conference calls with customers, both internal and external.

Work as part of the account team to develop solutions for customer issues and take an active role to communicate these solutions to the customer.

Capture knowledge for web-based support systems in the form of articles, white papers, and videos.

Provide pro-active customer feedback into product marketing and engineering to drive improvement and future evolution of the product line.

Actively participate in marketing and sales activities such as, workshops, seminars, etc.

Provide first line support for all tools in the Xpedition EDM tool suite

Required Qualifications

System administration experience

Broad knowledge of basic networking technology

LDAP/Active Directory

SSL

Kerberos

Performance monitoring

Virtualization

Low-level application troubleshooting

FlexLM Licensing

Scripting (Linux shell, Windows batch file, Power Shell, or similar)

Experience working with Oracle or PostgreSQL based data systems.

Self-motivated with the ability to work independently but collaboratively and to thrive in a fast-paced and evolving product and technical environment.

Ability to build strong rapport and credibility with customers’ organizations while maintaining an internal network of contacts.

Manage multiple tasks and customer issues concurrently.

Strong technical communication skills and presentation skills.

BSEE or BSME, senior industry experience desired.

Proficiency in English and German.

Preferred Qualifications

Experience with the administration of PCB design tools such as Xpedition Enterprise, Cadence Allegro, Altium or similar.

Detailed knowledge of the ECAD Library development and design data management. Siemens Xpedition Enterprise EDM preferred.

Familiarity with scripting languages such as Python and C#.

Strong project management and communication skills – both written and verbal. Prior project management experience is a plus.

Proficiency in other languages common in the EU.

Working Conditions/Physical Requirements

Role will be hybrid with some flexibility in location.

Will support discussions in various time zones, so virtual meetings outside of home time zone will sometimes be necessary.

Willingness and ability to travel.

Working at Siemens Software

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Siemens. Making real what matters

If you want to make a difference – make it with us!

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