Job Family: Customer Services

Req ID: 413358

We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.

Key Responsibilities:

This opporotunity is for a technical skilled person, with some technical experience in NX CAM, Tecnomatix and Opcenter RnD. The activities will include the help on design or manufacturing processes for customers. Understand, and be able to follow business and technical feedback to software and hardware vendors. Facilitate effective data sharing between dissimilar systems or applications that span across engineering disciplines.

Essential Functions:

Provide limited telephone support, but capable of supporting several Portfolio products across product families

Influence management decisions across all organizations

Provide information/background/opinion in a consulting role to other internal organizations, in addition to customers

Give presentations on products and the industry at conferences and User Group Meetings

Escalate serious matters to management

Skills and Abilities Required:

Demonstrated technical expertise in areas of specialization

Basic experience using Siemens Software portfolio products

Basic knowledge of relevant operating systems

Hands on experience implementing, troubleshooting, and providing support

Ability to communicate complex technical concepts clearly and effectively

Written, verbal, and interpersonal communication skills

Problem solving and reasoning skills

Education and Experience Requirement:

That is a junior level position, typically requires a degree in computer science, engineering, or equivalent.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

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