Secure our Nation, Ignite your Future

　　Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.

　　Currently, ManTech is seeking a motivated, career and customer-oriented Help Desk Manager III at Edwards AFB, CA.

　　Responsibilities include, but are not limited to:

　　The Help Desk Manager III directs the help desk team members to meet specific customer needs. They create and manage work processes to boost productivity, enhance excellence in communication, and monitor the level of service delivery to determine areas of performance in need of attention. The Help Desk Manager III administers effective frontline help desk assistance to customers where inquiries are beyond the knowledge of the help desk team members. They monitor problem management and tier escalation procedures to deliver efficient query and complaint handling. They leverage individual and team expertise for satisfactory explanations and resolution of customer questions and issues, driving resolution to the lowest tier possible. They organize and arrange training for team members on the latest best practices in handling help desk-related issues and foster good working relationships among the team. They develop schedules for efficient staffing and keep workload and metric records of all activities in the help desk and present them to management for evaluation upon request. They monitor and maintain all help desk-related processes and knowledge bases and make recommendations to the Change Control Board where efficiencies may be gained through measured change. The Help Desk Manager III is a senior role in charge of all tiers of IT-related customer support. The Help Desk Manager III supervises, and mentors subordinate project and Team ManTech staff.

　　Basic Qualifications:

　　8 years of related experienceMinimum Education:

　　HS Degree and 8 years’ experience.Required Certifications

　　Bachelor’s degree in IT related discipline, or related discipline. 4 years of specific experience; DoD 8570.01-m IAT Level-II Certification.Desired Certifications

　　Bachelor’s Degree in IT, or related discipline.Security Clearance Requirements:

　　TS/SCI eligiblePhysical Requirements:

　　Must be able to remain in a stationary position 50%.

　　Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

　　Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.

　　Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

　　The projected compensation range for this position is $80,400-$134,800. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, ManTech invests in it’s employees beyond just compensation. ManTech’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, Short Term and Long Term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.

　　For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

　　ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

　　If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

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