Northern Light Health

　　Department: Patient Transfer Service

　　Position is located: Cianchette Professional Blding

　　Work Type: Full Time

　　Hours Per Week: 24.00

　　Work Schedule: 7:00 PM to 7:00 AM

　　Summary:

　　The Transfer Center Nurse consists of two distinct nursing roles divided between coordination of transfers into Northern Light Eastern Maine Medical Center and internal patient flow and bed placement. The Transfer Center Nurse will be scheduled on a rotating basis between these two job functions. At night the Transfer Center Nurse will be responsible for both. Transfer Center Nurse will be the single point of contact for facilities/providers requesting access to services or patient transfer to Northern Light Eastern Maine Medical Center. For many this is first contact they have with Northern Light Eastern Maine Medical Center. The Transfer Center Nurse can influence the experience of the customer's encounter with the hospital. He/she will obtain patient information critical to determining appropriate provider, medical necessity and level of care; coordinating phone call between the referring and receiving providers; and assisting referring facilities in selecting appropriate mode of transportation. They will prioritize calls to assure timely access to services at Northern Light Eastern Maine Medical Center. In the bed management role, the Transfer Center Nurse will be responsible for facilitating patient flow, balancing bed requests with priority of need.

　　Responsibilities:

　　Maintains a working knowledge of current Transfer Center/Bed Management directives

　　Utilizes the screening guidelines to connect the appropriate providers

　　Works with providers to achieve discussion or acceptance and the most appropriate bed placement for patients.

　　Obtains clinical updates on patients awaiting placement in the region

　　Manages bed placement for NL-EMMC

　　Collaborates with Patient Flow Manager and House Managers on flow prioritization

　　Facilitate training/orientation of new employees

　　Assumes responsibility for NL Health required continued education and owns professional growth

　　Performs other duties as assigned or required

　　Other Information:

　　Competencies and Skills

　　Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.

　　Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.

　　Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.

　　Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.

　　Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

　　Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.

　　Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.

　　Credentials

　　Required Registered NurseEducation

　　Required Associate's DegreeWorking Conditions

　　Position Transfer Center NurseLocation Req ID null