Date Posted:

　　2024-01-12

　　Country:

　　United States of America

　　Location:

　　HSCR1: HS World Wide Repair - Miramar 3601 Flamingo Road, Miramar, FL, 33027 USA

　　Position Role Type:

　　Onsite

　　At Collins Aerospace, our customers are at the core of our business. And meeting each of their unique needs is the key to our success. The Customer & Account Management organization plays a critical role at Collins Aerospace both internally and externally. We provide executive-level support to major original equipment manufacturers and defense customers and support our Strategic Business Units (SBUs) by augmenting key relationships and maintaining an excellent customer experience. Internally, we develop and support our SBUs by strategically planning and capturing future growth opportunities while ensuring customer satisfaction. If you want to advance your career while contributing to a vision that helps our customers redefine the aerospace industry, then consider landing here!

　　This position is for an established Service Contract & Warranty professional. Responsible for advising customers on basic contractual rights, analyzing data, and developing reports related to service contracts and product warranties.

　　Eligible for relocation.

　　Primary Responsibilities:

　　Examines estimates of material, equipment services, production costs, performance requirements, and delivery schedules to ensure accuracy and completeness.

　　Prepares process specifications, progress and other reports related to service contracts and product warranties to ensure that established quality and customer satisfaction goals are achieved.

　　Conducts contract and warranty administration and customer contact activities to provide for proper contract fulfillment in accordance with company policies, legal requirements, and customer specifications.

　　Order Entry - Responsible for Sales Order Induction

　　Prepare Quotations in SAP and sends quotes to customers as required

　　Conduct proper Contract and Purchase Order review

　　Prepare and send weekly status reports to customers

　　Advises management of contractual rights and obligations

　　Work with Operations to ensure delivery schedules are met per customer requirements

　　Constant customer interface/communication (Internal and External)

　　Interface with Program Management

　　Analyze data and updates SAP

　　Maintains historical information

　　Work with various Government systems to fulfill order entry and execute transactions

　　Takes responsibility for record retention and filing, including sales order close-out

　　Supports proposal review

　　Support monthly SIOP by providing logical basis for planning and forecasting

　　Customer/Account responsibility is military focused (FAR 12, FAR 15 knowledge)

　　Qualifications/Experience Needed:

　　Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience

　　U.S. Person (U.S. citizen, permanent resident, refugee or asylee) https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

　　Preferred Qualifications:

　　Previous aerospace contract/warranty experience

　　Advanced degree

　　Negotiating experience

　　SAP experience

　　Experience in Microsoft Office Excel (Pivot tables and V Lookups)

　　Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

　　We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

　　#reempowerprogram

　　This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.

　　Minimum Program QualificationsTo qualify for the Raytheon Technologies, Re-Empower Program, candidates should:

　　Be on a career break of one or more year at time of application

　　Have prior experience in functional area of interest

　　Have interest in returning in either a full-time or part-time position

　　Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

　　WE ARE REDEFINING AEROSPACE.

　　*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

　　Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

　　Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

　　Some of our competitive benefits package includes:

　　Medical, dental, and vision insurance

　　Three weeks of vacation for newly hired employees

　　Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

　　Tuition reimbursement program

　　Student Loan Repayment Program

　　Life insurance and disability coverage

　　Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

　　Birth, adoption, parental leave benefits

　　Ovia Health, fertility, and family planning

　　Adoption Assistance

　　Autism Benefit

　　Employee Assistance Plan, including up to 10 free counseling sessions

　　Healthy You Incentives, wellness rewards program

　　Doctor on Demand, virtual doctor visits

　　Bright Horizons, child and elder care services

　　Teladoc Medical Experts, second opinion program

　　 And more! 

　　At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

　　Apply now and be part of the team that’s redefining aerospace, every day.

　　Employee Referral Eligible

　　#HotJob

　　#LI-POWERANDCONTROLS

　　The salary range for this role is 77,000 USD - 163,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

　　Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

　　Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

　　This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

　　RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

　　RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

　　Privacy Policy and Terms:

　　Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms

　　Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.