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　　Assistant Manager, Digital DTC Product Owner

　　New York, NY, New York

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　　New York, NY, New York

　　Digital

　　Full - Time

　　11-Dec-2023

　　Section 1 : General Information

　　Job Title: Assistant Manager, Digital DTC Product Owner

　　Function: SkinCeuticals DMI

　　FLSA status: Exempt

　　Division: L’Oreal Dermatological Beauty

　　Supervisor Title: Director of eCommerce

　　Location: Hudson Yards, NY

　　Date: Jan 2024

　　Section 2: Job Summary:

　　The role of Assistant Manager, Digital DTC Product Owner will be responsible for maintaining and executing SkinCeuticals’ global digital product roadmap. In this role, they will support the optimization the brand’s user experience strategy across our rapidly growing eCommerce DTC channel. This individual will be tasked with providing a “best in class” experience for our customers. We are looking for this role to oversee the DTC customer journey, removing any friction or blockers they may encounter along the way. They will be tasked with keeping the global brand layer up-to-date with the latest features, and using analytics to drive further enhancements. Additionally, they will be owning the local DTC auditing and communication process to ensure that all markets are following the globally mandated dTC guidelines.

　　This role must partner cross-functionally with the brand’s direct-to-consumer counterparts in various markets, the external merchandising and development agency, and the global product management teams in order to effectively ensure that the brand’s vision is embodied within our site. This individual serves as a key subject matter expert regarding all website KPI’s, as well as industry benchmark and customer expectations. This team member will play a large role in ensuring the we are winning in the e-marketplace!

　　This role drives collaboration and influences multiple stakeholders to execute on the following key deliverables & responsibilities:

　　Responsible for brand’s global website platform management (NextGen Lora Brand Layer), partnering with the L’Oreal global product team and Merchandising / Development Team to ensure brand layer is maintained and ensure that best practices and accessibility requirement are implemented.

　　Accountable for understanding and recommending best-in-class site functionality based on competitive analysis, digital analytics, and iterative testing of site experiences

　　Work with digital content lead on the development of landing pages and product detail pages for the brand’s .COM business.

　　Drive UX/UI excellence to increase conversion, synthesizing key learnings and insights from consumer site behavior to inform a feedback loop with global product owner team, and market counterparts and create an environment of sharing learnings.

　　Manage relationships with market / zone digital technical counterparts

　　Partner with the market teams to implement user & A/B testing to help constantly evolve and optimize the .COM user experience to reflect eCommerce trends. These tests will drive fact-based insights and help create optimal strategies for our brand.

　　Leverage data-driven insights into actionable items that can improve our eCommerce strategy. This includes conducting ongoing audits and feedback to markets ensuring that they are using the DMI created guidelines.

　　Section 3: Job Requirements:

　　College Degree

　　1+ years experience in a product management and ecommerce role

　　Experience innovating on user experience and platform usability is a plus

　　Creative problem solver with the ability to prioritize initiatives and anticipate business needs.

　　Strong product management skills; ability to overcome obstacles to deliver results in incremental and iterative way

　　Ability to build effective partnerships and interact successfully with diverse individuals at all levels

　　Passion for user-centric design; commitment to research, competitive analysis, user/stakeholder reviews, analytics and un-biased recommendations in a highly collaborative environment

　　Prior experience with Google Analytics and SFCC platform preferred

　　Experience in onsite testing and conversion rate optimization, from proposing hypotheses to building out tests, to analyzing and communicating out results

　　Demonstrated ability to think strategically, innovatively, and creatively using sound business judgment and quantitative skills

　　Ability to prioritize and manage multiple responsibilities with attention to detail

　　What’s In It For You:

　　Salary Range : $82,900-$118,200

　　Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)

　　Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)

　　Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)

　　Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)

　　Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)

　　Employee Resource Groups (Think Tanks and Innovation Squads)

　　Access to Mental Health & Wellness Programs

　　Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

　　We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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