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Process Delivery Specialist
Process Delivery Specialist-December 2024
Albany
Dec 9, 2025
About Process Delivery Specialist

  Introduction

  At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

  Your Role and Responsibilities

  AML Team Leads are responsible for driving team operational performance on Promontory engagements, focused on assisting clients in managing various aspects of their AML compliance programs in meeting and exceeding regulatory expectations in AML, BSA, OFAC sanctions and other areas relevant to today's heightened regulatory climate. This position provides leadership and coaching to Analysts and plays a critical role in ensuring production objectives and performance standards are achieved as set by management and contractual obligation.

  This position will play a key role in the overall strategic direction of the company, and work on high priority initiatives in a rapidly growing business by collaborating with Compliance, Executive Management, Finance, HR/Resource Management, Quality Assurance, Sales, and Solutions teams.

  Principal Responsibilities:

  Supervise and drive teams of analysts to meet or exceed quality and production goals

  Ensure timely completion of projects and goals in accordance with engagement and client requirements

  Focuses on continuous improvement of the team, identifies the need for training, coaching process improvement and provides recommendations to management

  Audits and monitors Analysts' work to ensure the quality and efficiency. Conduct quality control of the AML team as needed

  Provides ongoing coaching and feedback to Analysts to drive performance

  Complete AML Alert reviews, Investigations, or SAR preparation as needed within the scope of the project

  Coordinate with Quality Assurance personnel to ensure accurate reporting and clear communication regarding analyst or subject matter issues

  Organize and review production and quality data via Excel or other Microsoft Office products in order to monitor project progress; manage problems; publish progress reports; and/or recommend actions. Present accurate and professional reporting to management and clients as required including graphs, reports, and presentations.

  Contribute to developing individual and project goals and execute on tactical strategies for goal attainment

  Coordinate with other PRR team members in the development of training, resource, and policy and procedure documents

  Assist management and HR with employee career development through identification of qualified internal candidates

  Coordinate with management and HR when necessary to manage team member performance and/or personnel issues

  This job description is not intended to be all-inclusive. Employee may perform other related duties as to meet the ongoing needs of the organization

  Required Technical and Professional Expertise

  A minimum of 1+ years of supervisory experience in a production environment, including the supervision of a minimum of 10 persons. Ability to supervise a large team effectively and efficiently and drive for results.

  A minimum 3+ years in a compliance or related role

  Strong understanding of AML subject matter, basics of Alert and Investigation review, and basics of SAR preparation including the ability to understand and apply relevant regulations implemented by BSA/AML

  Ability to be flexible, quickly learn new skills, and meet uncompromising quality requirements and production expectations while working closely with others in a team environment

  Demonstrated competency with computers, including proficiency with all Microsoft Office products, and should have prior experience with a variety of AML database and testing systems

  Ability to work independently; take initiative; and adapt to change

  Strong problem-solving ability

  Strong processing and analytical skills with the ability to analyze large amounts of data, decipher higher risk attributes, and handle appropriately

  Superior writing skills with the ability to convey ideas clearly, succinctly and efficiently

  High competency in English written and oral communication; strong interpersonal skills

  Exemplary customer service towards both internal and external parties

  Must be able to multi-task and thrive in a fast paced, high intensity, high demand and deadline driven environment

  Demonstrate a strong sense of urgency by responding immediately to escalated issues and rapidly changing priorities

  Must possess critical thinking, analytical and problem solving skills to be used in operational planning and evaluation

  Ability to deal with highly confidential information in a professional manner

  Demonstrated computer software competency, including Microsoft Word, and Outlook, is required

  Highly proficient in Microsoft Excel, with the ability to perform data manipulation and pivot tables, etc.

  Preferred Technical and Professional Expertise

  A Bachelor's degree in Business Administration or other related discipline; or equivalent combination of education and experience that is required for the specific job level

  ACAMS Certification is preferred

  About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

  Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

  Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

  Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

  Are you ready to be an IBMer?

  About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

  Location StatementIBM offers a competitive benefits program which may include medical & prescription drug coverage, dental, vision, mental health & well being, 8 paid holidays, minimum 56 hours paid sick time, 80 hours paid vacation, life insurance, 401(k), financial counseling, and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law. The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law.

  Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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