Job Number 24012722

　　Job Category Rooms & Guest Services Operations

　　Location Bournemouth Highcliff Marriott Hotel, 105 St. Michael's Road, Bournemouth, England, United Kingdom

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Management

　　JOB SUMMARY

　　Set in an enviable location, overlooking the beach, The Bournemouth Highcliff Marriott has undergone a full refurbishment and is refreshing seaside retreat on the South Coast. With 163 premium bedrooms, including 5 luxury suites and 10 function venues, the hotel offers bespoke experiences for our guests. As Operations Manager, you will be responsible for successfully leading the operations departments (may include Front Office, Business Center, Recreation, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. You will strive to continually improve guest and employee satisfaction and maximize the financial performance of the hotel.

　　We are Marriott International, the world's leading, award winning, hospitality company with 31 brands and more than 8,000 properties across 139 countries worldwide. We strive to elevate the art of hospitality, innovating at every opportunity while keeping the promise of “Wonderful Hospitality Always.” by delivering thoughtful and heartfelt service. Join us and have fun, working alongside our fantastic management team, and grow your career as you receive world class training to become the best version of you!

　　What we offer:

　　Competitive Salary

　　Bonus scheme

　　Private Healthcare

　　Company Pension

　　Fantastic career opportunities by joining the world’s largest hotel group

　　Generous travel perks including discounted room rates for yourself, family and friends

　　Complimentary Parking

　　Complimentary staff meals when on duty

　　Complimentary use of our on-site gym

　　Employee Assistance Programme

　　Annual associate events

　　CORE WORK ACTIVITIES

　　Leading Operations Team

　　• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

　　• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

　　• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.

　　• Ensures that the team has the capabilities to meet expectations.

　　• Leads by example demonstrating self-confidence, energy and enthusiasm.

　　• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

　　Managing Property Operations Function(s)

　　• Follows property specific second effort and recovery plan.

　　• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

　　• Takes proactive approaches when dealing with employee concerns.

　　• Extends professionalism and courtesy to employees at all times.

　　• Communicates/updates all goals and results with employees.

　　• Meets semiannually with staff on a one-to-one basis.

　　• Assists/teaches the team scheduling against guest and hours/occupied room goals.

　　• Performs hourly job functions as needed.

　　Managing and Monitoring Activities that Affect the Guest Experience

　　• Provides excellent customer service by being readily available/approachable for all guests.

　　• Takes proactive approaches when dealing with guest concerns.

　　• Extends professionalism and courtesy to guests at all times.

　　• Responds timely to customer service department request.

　　• Ensures all team members meet or exceed all hospitality requirements.

　　Managing Profitability

　　• Assists in performing required annual Quality audit with GM & RD.

　　• Ensures a viable key control program is in place.

　　• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

　　Conducting Human Resources Activities

　　• Interviews and assists in making hiring decisions.

　　• Receives hiring recommendations from team supervisors.

　　• Ensures orientations for new team members are thorough and completed in a timely fashion.

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

　　JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.