Metro College Internship Program - Customer Experience Associate

Job ID:

240621

Location:

MD-Metro Bldg New Carrollton

Posting Open-Close

10/31/2024

-

11/29/2024

Union

FLSA

Nonexempt

NRP

Regular/Temporary:

Regular

Job Description

MARKETING STATEMENT

We are committed to providing exceptional customer service and believe in responding quickly and efficiently to our customers. We are dedicated to support our customers internal and external through resolving challenges and to provide customers an outstanding experience.

MINIMUM QUALIFICATIONS AND EXPERIENCE:

Graduation from high school or the possession of a high school equivalency certificate. Applicant must be attending an accredited college or university pursuing a degree in a discipline deemed appropriate for the position intern is seeking.

For students hired as Summer College Interns, the following distinctions are made from the above provisions of the Student Intern description.

The intern¿s major or area of concentration must be aligned with the academic and functional requirements of the position for which the student has applied.

The intern should at minimum be a rising college freshman.

The intern must possess a minimum cumulative 2.8 GPA.

In cases where the internship is a progressive internship offering the consecutive summer opportunities through graduation, the intern must receive a favorable performance evaluation for the prior summer in order to be considered for each subsequent summer.

Medical Group:

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

SUMMARY:

This is an introductory, preparatory and training opportunity for college and graduate students designed to provide hands-on and practical transit industry work experience. Areas include but are not limited to: Bus and/or Rail Operations, Safety/Emergency Management, Engineering, Police, Information Technology, City/Urban Planning and General business functions. The assignments are on a temporary basis not to exceed thirteen (13) weeks of summer employment. Student interns may rotate to various departments based on their major in college/university and/or the respective departmental assignment. The student intern is supervised by an appropriate Executive or designee.

MAJOR DUTIES:

Duties will vary dependent on the assigned department. General duties may include activities in which the student intern:

Compiles, reviews and analyzes data. Operates a personal computer to verify, input and correct data required for producing reports.

Researches data for and assists in the preparation of management, operations, technical and administrative reports. Utilizes management memoranda, fiscal and operations reports and data to complete assignments.

Produces tangible work product specific to the assigned department to include presentations, reports, correspondence, graphic representation of data and/or project plans.

Reviews reports to identify problems based upon standard criteria and guidance from supervisors; recommends solutions as instructed.

Participates in training sessions related to various functions performed by department to which assigned; attends appropriate Authority, departmental and office meetings, etc., in order to gain exposure to transit functions.

Participates in and/or leads departmental meetings, working sessions, etc.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:

Skills and/or behavioral assessment

Personal interview

Verification of education and experience (including certifications and licenses)

Criminal Background Check (a criminal conviction is not an automatic bar to employment)

Medical examination including a drug and alcohol screening (for safety sensitive positions)

Review of a current motor vehicle report

Closing

WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.