Job Family: Customer Services

　　Req ID: 403308

　　An exciting opportunity has arisen to join our Business Processing team at Siemens Financial Services (SFS) in Stoke Poges. You will be joining a friendly team of 16 people and this new opportunity has arisen due to growth within the business.

　　The Business Processing Team is critical in SFS as we are the team that activate all financial agreements and pay our Introducers. We work closely with the sales department to ensure all proposals are activated and paid in a timely manner to the highest standards.

　　The successful candidate will be responsible for ensuring the activation of agreements are carried out to company policy. This is done by ensuring regular contact with our sales team and by identifying areas of improvement – all working together.

　　It’s incredibly important that our people enjoy working here and therefore we take great pride in having a friendly, helpful and engaging culture.

　　At SFS, our financial solutions enable our customers to invest in new technologies, improve cash flow, and realise large projects. We finance cutting edge technology and machinery to drive digital transformation and competitiveness.

　　If you have good customer service experience, and are experienced in dealing with high volume activity and love working in a friendly inclusive team, then this could perfect for you!

　　You’ll make an impact by:

　　Verify document accuracy and activation before payment to our Introducers

　　Build and maintain strong internal relationships with other departments and colleagues

　　Ensure high levels of communication with internal sales department.

　　Maintain relationships with established external dealers and suppliers.

　　Attend weekly calls with the sales teams to better understand the priorities.

　　Collaborate with internal departments and keep up to date with organisational updates.

　　Opportunity to contribute to various projects.

　　You’ll build on your existing expertise, including:

　　Be a self-motivated, reliable, enthusiastic individual, looking to learn and develop in a large organisation.

　　Ability to prioritise workload

　　Experience working in a customer service role within an office environment.

　　Excellent communication skills.

　　What can we offer?

　　Performance-Based Bonus: Enjoy an annual bonus linked to the company's performance

　　Flexible Working Hours: Achieve a healthy work-life balance with our flexible working arrangements

　　Pension Plan: Secure your future with our generous pension scheme, with employer contributions up to 10%.

　　Time Off: Recharge and rejuvenate with 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days.

　　Private Healthcare – Free BUPA plan, plus subsidised healthcare for immediate family members

　　At SFS, our people are our most important asset, and what matters to them matters to us! We are committed to driving positive change in society and the workplace. Watch our video to find out more -

　　https://www.youtube.com/watch?v=wqSNxhZnA3s

　　We value your unique identity and perspective and are fully committed to providing equal opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us! Please let us know if you require any reasonable adjustments to enable you to participate in the recruitment process.

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